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008 050726s2005 dcua sb f000 0 eng c;

037 b| GAO (202)512-6000 (voice); (202)512-6061 (Fax); (202)512-2537 (TDD)f| paper copy;

040 a| GPOc| GPOd| MvI;

042 a| pcc;

043 a| n-us---;

049 a| ERE#;

074 a| 0546-D (online);

086 0 a| GA 1.13:GAO-05-526;

088 a| GAO-05-526;

110 1 a| United States.b| Government Accountability Office.=| ^A580995;

245 10 a| Immigration services :b| better contracting practices needed at call centers : report to congressional requesters.;

246 30 a| Better contracting practices needed at call centers;

260 a| [Washington, D.C.] :b| U.S. Government Accountability Office,c| [2005];

336 a| textb| txt2| rdacontent;

337 a| computerb| c2| rdamedia;

338 a| online resourceb| cr2| rdacarrier;

538 a| Mode of access: Internet from GPO Access web site. Address as of 7/25/05: http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=gao&docid=f:d05526.pdf; current access available via PURL.;

500 a| Title from title screen (viewed on July 25, 2005).;

500 a| "June 2005.";

500 a| Paper version available from: U.S. Government Accountability Office, 441 G St., NW, Rm. LM, Washington, D.C. 20548.;

504 a| Includes bibliographical references.;

500 a| "GAO-05-526.";

500 a| GPO Cataloging Record Distribution Program (CRDP).;

650 0 a| Call centersz| United Statesx| Evaluation.=| ^A816681;

610 20 a| U.S. Citizenship and Immigration Servicesx| Rules and practicex| Evaluation.=| ^A599411;

650 0 a| Contracting outz| United Statesx| Evaluation.=| ^A235039;

856 40 u| https://purl.fdlp.gov/GPO/LPS61616;

949 a| Click on web addressw| asish| joyner94;

596 a| 1;

998 a| 1005992;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| MQ1771825d| 8/7/2007l| JNETm| JOYNERr| Ys| Yt| JNE1DOu| 8/16/2005x| EDOCUMENTz| JERESOURCEo| .STAFF. 0;

Immigration services : better contracting practices needed at call centers : report to congressional requesters.

Author/creator	United States
Format	Electronic
Publication Info	[Washington, D.C.] : U.S. Government Accountability Office, [2005]
Supplemental Content	https://purl.fdlp.gov/GPO/LPS61616
Subjects	U.S. Citizenship and Immigration Services--Rules and practice. --Evaluation. Call centers--United States. --Evaluation. Contracting out--United States. --Evaluation.

Portion of title	Better contracting practices needed at call centers
General note	Title from title screen (viewed on July 25, 2005).
General note	"June 2005."
General note	Paper version available from: U.S. Government Accountability Office, 441 G St., NW, Rm. LM, Washington, D.C. 20548.
General note	"GAO-05-526."
General note	GPO Cataloging Record Distribution Program (CRDP).
Bibliography note	Includes bibliographical references.
Technical details	Mode of access: Internet from GPO Access web site. Address as of 7/25/05: http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=gao&docid=f:d05526.pdf; current access available via PURL.
Technical rpt number	GAO-05-526
GPO item number	0546-D (online)
Govt. docs number	GA 1.13:GAO-05-526
Stock number	GAO (202)512-6000 (voice); (202)512-6061 (Fax); (202)512-2537 (TDD) paper copy

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Immigration services : better contracting practices needed at call centers : report to congressional requesters.

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