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LEADER 02207cam 22004934a 4500

001 ocm61479545;

003 OCoLC;

005 20141211192001.0;

008 050909s2006 maua b 001 0 eng ;

010 a| 2005025733;

015 a| GBA6197102| bnb;

016 7 a| 0133922712| Uk;

019 a| 63400823;

020 a| 1591397839;

020 a| 9781591397830;

029 1 a| YDXCPb| 2377973;

035 a| (Sirsi) o61479545;

035 a| (OCoLC)61479545;

042 a| pcc;

049 a| EREE;

050 00 a| HF5415.5b| .R439 2006;

082 00 a| 658.15/542| 22;

100 1 a| Reichheld, Frederick F.=| ^A375123;

245 14 a| The ultimate question :b| driving good profits and true growth /c| Fred Reichheld.;

300 a| xi, 211 pages :b| illustrations ;c| 25 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 197-198) and index.;

505 0 a| Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number.;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Consumer satisfaction.=| ^A3793;

650 0 a| Customer loyalty.=| ^A477211;

650 0 a| Employee motivation.=| ^A11078;

650 0 a| Employee loyalty.=| ^A360875;

650 0 a| Leadership.=| ^A473;

650 0 a| Success in business.=| ^A134783;

856 41 3| Table of contentsu| http://www.loc.gov/catdir/toc/ecip0518/2005025733.html;

994 a| C0b| ERE;

596 a| 1;

998 a| 1056307;

999 a| HF5415.5 .R439 2006w| LCc| 1i| 30372014254517d| 5/6/2009f| 3/27/2009g| 1l| JGESm| JOYNERp| $20.96r| Ys| Yt| JGESBKu| 9/25/2006x| BOOKz| JSTACKSo| .STAFF. 0;

The ultimate question : driving good profits and true growth / Fred Reichheld.

Author/creator	Reichheld, Frederick F.
Format	Book
Publication Info	Boston, Mass. : Harvard Business School Press, ©2006.
Description	xi, 211 pages : illustrations ; 25 cm
Supplemental Content	Table of contents
Subjects	Customer relations. Consumer satisfaction. Customer loyalty. Employee motivation. Employee loyalty. Leadership. Success in business.

Contents	Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number.
Bibliography note	Includes bibliographical references (p. 197-198) and index.
LCCN	2005025733
ISBN	1591397839
ISBN	9781591397830

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .R439 2006	✔ Available	Place Hold

The ultimate question : driving good profits and true growth / Fred Reichheld.

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