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001 ocm64486587;

003 OCoLC;

005 20141211195145.0;

008 060228s2006 ii a b 000 0 eng ;

010 a| 2006006740;

020 a| 076193488X (pbk.);

020 a| 9780761934882 (pbk.);

029 1 a| NLGGCb| 292454406;

029 1 a| YDXCPb| 2423970;

035 a| (Sirsi) o64486587;

035 a| (OCoLC)64486587;

042 a| pcc;

043 a| a-ii---;

049 a| EREE;

050 00 a| JQ231b| .R44 2006;

082 00 a| 352.3/6709542| 22;

245 00 a| Reforming public services in India :b| drawing lessons from success /c| a World Bank report.;

260 a| New Delhi ;a| Thousand Oaks, Calif. :b| SAGE Publications,c| 2006.;

300 a| xxv, 93 pages :b| illustrations ;c| 28 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

500 a| "A co-publication of The World Bank and Sage Publications India Pvt Ltd."--T.p. verso.;

504 a| Includes bibliographical references (p. [89]-93).;

505 0 a| Introduction -- Promoting competition -- India's Telecom revolution -- Competition in marketing services to farmers: ITC's e-choupal -- Conclusion -- Simplifying transactions -- One-stop service centres -- Andhra Pradesh's eseva model -- Kerala's friends programme -- Computerisation of land records in Karnataka -- Some challenges in the implementation of e-governance -- Gujarat's computerised interstate check-posts -- Andhra Pradesh's card -- Conclusion -- Restructuring agency processes -- Statewide agencies -- The registration department in Maharashtra -- The Karnataka State Road Transport Corporation -- City agencies -- The Hyderabad Metropolitan Water Supply and Sewerage Board -- Bangalore: making city agencies work? -- Surat after the plague, 1994-2005 -- Conclusion -- Decentralising teacher management -- The Madhya Pradesh experience -- Conclusion -- Building political support for programme delivery -- Comparing human development outcomes: Tamil Nadu vs Karnataka, 1971-2001 -- Conclusion -- Strengthening accountability mechanisms -- Civil service reform: transfers in Karnataka -- Unveiling secrets: access to information in Rajasthan, Delhi and Karnataka -- Anti-corruption institutions -- The Karnataka Lokayukta -- The central vigilance commission -- Public interest litigation -- Conclusion -- Lessons for improving service delivery -- The enabling environment -- Instruments for improving service delivery -- Cross-cutting issues -- Conclusion: learning from success.;

651 0 a| Indiax| Politics and governmenty| 1977-=| ^A161535;

710 2 a| World Bank.=| ^A29785;

856 42 3| Publisher descriptionu| http://www.loc.gov/catdir/enhancements/fy0659/2006006740-d.html;

856 41 3| Table of contentsu| http://www.loc.gov/catdir/enhancements/fy0660/2006006740-t.html;

994 a| C0b| ERE;

596 a| 1;

998 a| 1088236;

999 a| JQ231 .R44 2006w| LCc| 1i| 30372014514860d| 4/29/2009f| 2/4/2009g| 1l| JGESm| JOYNERp| $51.95r| Ys| Yt| JGESBKu| 4/18/2007x| BOOKz| JSTACKSo| .STAFF. 0;

Reforming public services in India : drawing lessons from success / a World Bank report.

Other author	World Bank.
Format	Book
Publication Info	New Delhi ; Thousand Oaks, Calif. : SAGE Publications, 2006.
Description	xxv, 93 pages : illustrations ; 28 cm
Supplemental Content	Publisher description
Supplemental Content	Table of contents
Subjects	India--Politics and government. --1977-.

Contents	Introduction -- Promoting competition -- India's Telecom revolution -- Competition in marketing services to farmers: ITC's e-choupal -- Conclusion -- Simplifying transactions -- One-stop service centres -- Andhra Pradesh's eseva model -- Kerala's friends programme -- Computerisation of land records in Karnataka -- Some challenges in the implementation of e-governance -- Gujarat's computerised interstate check-posts -- Andhra Pradesh's card -- Conclusion -- Restructuring agency processes -- Statewide agencies -- The registration department in Maharashtra -- The Karnataka State Road Transport Corporation -- City agencies -- The Hyderabad Metropolitan Water Supply and Sewerage Board -- Bangalore: making city agencies work? -- Surat after the plague, 1994-2005 -- Conclusion -- Decentralising teacher management -- The Madhya Pradesh experience -- Conclusion -- Building political support for programme delivery -- Comparing human development outcomes: Tamil Nadu vs Karnataka, 1971-2001 -- Conclusion -- Strengthening accountability mechanisms -- Civil service reform: transfers in Karnataka -- Unveiling secrets: access to information in Rajasthan, Delhi and Karnataka -- Anti-corruption institutions -- The Karnataka Lokayukta -- The central vigilance commission -- Public interest litigation -- Conclusion -- Lessons for improving service delivery -- The enabling environment -- Instruments for improving service delivery -- Cross-cutting issues -- Conclusion: learning from success.
General note	"A co-publication of The World Bank and Sage Publications India Pvt Ltd."--T.p. verso.
Bibliography note	Includes bibliographical references (p. [89]-93).
LCCN	2006006740
ISBN	076193488X (pbk.)
ISBN	9780761934882 (pbk.)

Reforming public services in India : drawing lessons from success / a World Bank report.

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