Tools

LEADER 02490cam 2200469 a 4500

001 ocm70107056;

003 OCoLC;

005 20141211231029.0;

008 060608s2007 nyua b 001 0 eng ;

010 a| 2006019087;

020 a| 0071470379 (alk. paper);

020 a| 9780071470377 (alk. paper);

029 1 a| YDXCPb| 2430446;

029 1 a| NLGGCb| 296830518;

035 a| (Sirsi) o70107056;

035 a| (OCoLC)70107056;

049 a| EREE;

050 00 a| HG173b| .H39 2007;

082 00 a| 332.1068/42| 22;

084 a| 83.502| bcl;

084 a| 85.122| bcl;

100 1 a| Hayler, Rowland.=| ^A758552;

245 10 a| Six sigma for financial services :b| how leading companies are driving results using lean, six sigma, and process management /c| Rowland Hayler, Michael D. Nichols.;

300 a| xiv, 248 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 241-242) and index.;

505 0 a| Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.;

650 0 a| Financial services industryx| Management.=| ^A274194;

650 0 a| Six sigma (Quality control standard)=| ^A568551;

650 0 a| Quality control.=| ^A5188;

700 1 a| Nichols, Michaelq| (Michael D.)=| ^A758553;

856 41 3| Table of contents onlyu| http://www.loc.gov/catdir/toc/ecip0615/2006019087.html;

856 42 3| Contributor biographical informationu| http://www.loc.gov/catdir/enhancements/fy0662/2006019087-b.html;

856 42 3| Publisher descriptionu| http://www.loc.gov/catdir/enhancements/fy0662/2006019087-d.html;

994 a| C0b| ERE;

596 a| 1;

998 a| 1274170;

999 a| HG173 .H39 2007w| LCc| 1i| 30372014143215d| 12/10/2012e| 11/14/2012f| 1/30/2009g| 1l| JGESm| JOYNERn| 2p| $39.95r| Ys| Yt| JGESBKu| 11/7/2007x| BOOKz| JSTACKSo| .STAFF. 0;

Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols.

Author/creator	Hayler, Rowland
Other author	Nichols, Michael (Michael D.)
Format	Book
Publication Info	New York : McGraw-Hill, ©2007.
Description	xiv, 248 pages : illustrations ; 24 cm
Supplemental Content	Table of contents only
Supplemental Content	Contributor biographical information
Supplemental Content	Publisher description
Subjects	Financial services industry--Management. Six sigma (Quality control standard) Quality control.

Contents	Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
Bibliography note	Includes bibliographical references (p. 241-242) and index.
LCCN	2006019087
ISBN	0071470379 (alk. paper)
ISBN	9780071470377 (alk. paper)

Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols.

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