Six sigma : basic tools and techniques / Donna C.S. Summers.

Author/creator Summers, Donna C. S.
Format Book
Publication InfoUpper Saddle River, N.J. : Pearson/Prentice Hall, ©2007.
Descriptionix, 405 pages : illustrations ; 24 cm
Subjects
Total quality management.
Six sigma (Quality control standard)

Contents Six Sigma origins -- Quality masters -- Leadership and strategic planning -- Creating a customer focus -- Teams -- Project management -- Measures and metrics -- problem-solving using design, measure, analyze, improve, control -- Statistics -- Variable control charts -- Process capability -- Probability -- Attribute control charts -- Reliability -- Failure modes and effects analysis -- Design of experiments -- Lean enterprises -- Normal curve areas -- Factos for computing central line and control limits -- Values of t distribution -- Binomial distribution -- Poisson distribution -- Websites for Six Sigma and quality -- Answer to selected problems.
Bibliography noteIncludes bibliographical references (p. 391-397) and index.
LCCN 2006040646
ISBN0131716808 (paper)
ISBN9780131716803 (paper)