Emotional labor : putting the service in public service / Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.

Author/creator Guy, Mary E.
Other author Newman, Meredith A., 1949-
Other author Mastracci, Sharon H., 1968-
Format Book
Publication InfoArmonk, N.Y. : M.E. Sharpe, ©2008.
Descriptionxvi, 238 pages : illustrations ; 24 cm
Subjects
Public service employment--United States. --Psychological aspects.
Social workers--United States. --Attitudes.

Contents Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice.
Bibliography noteIncludes bibliographical references (p. 219-230) and index.
LCCN 2007032403
ISBN9780765621160 (cloth : alk. paper)
ISBN0765621169 (cloth : alk. paper)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks HD 5713.6.U54 G89 2008 ✔ Available Place Hold