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001 ocn157023432;

003 OCoLC;

005 20141212003124.0;

008 070725s2008 ilua b 001 0 eng ;

010 a| 2007030710;

020 a| 9780838909522 (alk. paper);

020 a| 0838909523 (alk. paper);

029 1 a| AU@b| 000042054356;

035 a| (Sirsi) o157023432;

035 a| (OCoLC)157023432;

043 a| n-us---;

049 a| EREE;

050 00 a| Z678b| .L345 2008;

082 00 a| 025.12| 22;

100 1 a| Laughlin, Sara,d| 1949-=| ^A489132;

245 14 a| The quality library :b| a guide to staff-driven improvement, better efficiency, and happier customers /c| Sara Laughlin and Ray W. Wilson.;

260 a| Chicago :b| American Library Association,c| 2008.;

300 a| xiv, 144 pages :b| illustrations ;c| 28 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 137-139) and index.;

650 0 a| Library administrationz| United States.=| ^A1002112;

650 0 a| Total quality managementz| United States.=| ^A284192;

650 0 a| Library planningz| United States.=| ^A15708;

650 0 a| Customer servicesz| United States.=| ^A364288;

700 1 a| Wilson, Ray W.=| ^A755769;

994 a| C0b| ERE;

938 a| YBP Library Servicesb| YANKn| 2725051;

938 a| Baker and Taylorb| BTCPn| BK0007517746;

938 a| Baker & Taylorb| BKTYc| 55.00d| 55.00i| 0838909523n| 0007517746s| active;

938 a| Blackwell Book Serviceb| BBUSn| R8708192c| $78.57;

590 a| Little-355496--305131036532W;

596 a| 1 2;

998 a| 1351800;

999 a| Z678 .L345 2008w| LCc| 1i| 30372014413832d| 5/2/2013e| 4/12/2013f| 2/7/2011g| 1l| JGESm| JOYNERn| 7p| $49.50r| Ys| Yt| JGESBKu| 5/2/2008x| BOOKz| JSTACKSo| .STAFF. 0;

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

Author/creator	Laughlin, Sara, 1949-
Other author	Wilson, Ray W.
Format	Book
Publication Info	Chicago : American Library Association, 2008.
Description	xiv, 144 pages : illustrations ; 28 cm
Subjects	Library administration--United States. Total quality management--United States. Library planning--United States. Customer services--United States.

Local note	Little-355496--305131036532W
Bibliography note	Includes bibliographical references (p. 137-139) and index.
LCCN	2007030710
ISBN	9780838909522 (alk. paper)
ISBN	0838909523 (alk. paper)

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

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