/LC.GIF&client=easterncarolinaedu)
The milkshake moment : overcoming stupid systems, pointless policies, and muddled management to realize real growth / Steven S. Little.
| Author/creator | Little, Steven S., 1961- |
| Format | Book |
| Publication Info | Hoboken, N.J. : John Wiley & Sons, ©2008. |
| Description | x, 195 pages ; 23 cm |
| Supplemental Content | Contributor biographical information |
| Supplemental Content | Publisher description |
| Supplemental Content | Table of contents only |
| Subjects |
| Portion of title | Overcoming stupid systems, pointless policies, and muddled management |
| Contents | The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos. |
| General note | Includes index. |
| LCCN | 2008008572 |
| ISBN | 9780470257463 (cloth : alk. paper) |
| ISBN | 0470257466 (cloth : alk. paper) |