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LEADER 02627cam 22005534a 4500

001 ocn141384608;

003 OCoLC;

005 20141212003456.0;

008 070209s2007 mdua b 001 0 eng ;

010 a| 2007922676;

015 a| GBA8036272| bnb;

016 7 a| 0138367782| Uk;

019 a| 141384610;

020 a| 0761837531 (paper : alk. paper);

020 a| 9780761837534 (paper : alk. paper);

020 a| 9780761837527 (hbk.);

020 a| 0761837523 (hbk.);

029 1 a| YDXCPb| 2542221;

029 1 a| YDXCPb| 2542222;

029 1 a| NLGGCb| 303399236;

029 1 a| AU@b| 000042223276;

029 1 a| NZ1b| 11389746;

035 a| (Sirsi) o141384608;

035 a| (OCoLC)141384608;

049 a| EREE;

050 00 a| HF5415.5b| .Z54 2007;

082 00 a| 658.8/122| 22;

084 a| 85.082| bcl;

100 1 a| Ziegenfuss, James T.=| ^A14374;

245 10 a| Customer friendly :b| the organizational architecture of service /c| James T. Ziegenfuss, Jr.;

300 a| ix, 236 pages :b| illustrations ;c| 23 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. [221]-232) and index.;

505 0 a| 1. The customer service problem in six cases : Uncle Arthur's bad day -- 2. Organizational architecture of customer friendly companies : the case of Westside Hospital -- 3. The product system : the case of autocoach -- 4. The structure of customer friendly : the case of intercoast air -- 5. Psychology of customer friendly : the case of the Royal Court Hotel -- 6. Managing for customer friendliness : the case of the Federalist Bank -- 7. Creating a customer friendly culture : the case of Eastern University -- 8. The process of becoming customer friendly : the case of Mapletree Library.;

650 0 a| Customer services.=| ^A364728;

650 0 a| Customer relations.=| ^A61341;

856 41 3| Table of contentsu| http://www.loc.gov/catdir/toc/fy0802/2007922676.html;

994 a| C0b| ERE;

938 a| Baker & Taylorb| BKTYc| 59.95d| 59.95i| 0761837523n| 0007238188s| active;

938 a| Baker and Taylorb| BTCPn| BK0007238189;

938 a| Baker & Taylorb| BKTYc| 35.00d| 35.00i| 0761837531n| 0007238189s| active;

938 a| YBP Library Servicesb| YANKn| 2542222;

596 a| 1;

998 a| 1355109;

999 a| HF5415.5 .Z54 2007w| LCc| 1i| 30372014423310d| 5/5/2011e| 4/23/2011l| JGESm| JOYNERn| 2p| $59.95r| Ys| Yt| JGESBKu| 3/20/2008x| BOOKz| JSTACKSo| .STAFF. 0;

Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.

Author/creator	Ziegenfuss, James T.
Format	Book
Publication Info	Lanham, MD : University Press of America, ©2007.
Description	ix, 236 pages : illustrations ; 23 cm
Supplemental Content	Table of contents
Subjects	Customer services. Customer relations.

Contents	1. The customer service problem in six cases : Uncle Arthur's bad day -- 2. Organizational architecture of customer friendly companies : the case of Westside Hospital -- 3. The product system : the case of autocoach -- 4. The structure of customer friendly : the case of intercoast air -- 5. Psychology of customer friendly : the case of the Royal Court Hotel -- 6. Managing for customer friendliness : the case of the Federalist Bank -- 7. Creating a customer friendly culture : the case of Eastern University -- 8. The process of becoming customer friendly : the case of Mapletree Library.
Bibliography note	Includes bibliographical references (p. [221]-232) and index.
LCCN	2007922676
ISBN	0761837531 (paper : alk. paper)
ISBN	9780761837534 (paper : alk. paper)
ISBN	9780761837527 (hbk.)
ISBN	0761837523 (hbk.)

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Joyner	General Stacks	HF5415.5 .Z54 2007	✔ Available	Place Hold

Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.

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