The bottom line : determining and communicating the value of the special library / Joseph R. Matthews.
| Author/creator | Matthews, Joseph R. |
| Format | Book |
| Publication Info | Westport, Conn. : Libraries Unlimited, 2002. |
| Description | xix, 186 pages : illustrations ; 24 cm |
| Subjects |
| Contents | How libraries add value -- Evaluation -- Evaluation techniques and methods -- Input measures -- Process measures -- Output measures -- Approaches to identifying outcomes or impacts -- Outcomes in special libraries -- A balanced scorecard -- Building a library balanced scorecard -- Communicating the value of a special library. |
| Bibliography note | Includes bibliographical references (p. 149-150) and index. |
| LCCN | 2003268258 |
| ISBN | 1591580048 |
| ISBN | 9781591580041 |