The bottom line : determining and communicating the value of the special library / Joseph R. Matthews.

Author/creator Matthews, Joseph R.
Format Book
Publication InfoWestport, Conn. : Libraries Unlimited, 2002.
Descriptionxix, 186 pages : illustrations ; 24 cm
Subjects

Contents How libraries add value -- Evaluation -- Evaluation techniques and methods -- Input measures -- Process measures -- Output measures -- Approaches to identifying outcomes or impacts -- Outcomes in special libraries -- A balanced scorecard -- Building a library balanced scorecard -- Communicating the value of a special library.
Bibliography noteIncludes bibliographical references (p. 149-150) and index.
LCCN 2003268258
ISBN1591580048
ISBN9781591580041