Tools

LEADER 02106cam 22004094a 4500

001 ocn222250186;

003 OCoLC;

005 20141212005915.0;

008 080404s2009 ilua b 001 0 eng ;

010 a| 2008015379;

019 a| 226356419;

020 a| 9780838909751 (alk. paper);

020 a| 0838909752 (alk. paper);

035 a| (Sirsi) o222250186;

035 a| (OCoLC)222250186;

049 a| EREE;

050 00 a| Z711.45b| .K47 2009;

082 00 a| 025.5/22| 22;

100 1 a| Kern, M. Kathleen.=| ^A787146;

245 10 a| Virtual reference best practices :b| tailoring services to your library /c| M. Kathleen Kern.;

260 a| Chicago :b| American Library Association,c| 2009.;

300 a| viii, 148 pages :b| illustrations ;c| 28 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

505 0 a| Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies.;

650 0 a| Electronic reference services (Libraries)=| ^A493463;

994 a| C0b| ERE;

938 a| YBP Library Servicesb| YANKn| 2804722;

938 a| Baker & Taylorb| BKTYc| 50.00d| 50.00i| 0838909752n| 0007768469s| active;

938 a| Baker and Taylorb| BTCPn| BK0007768469;

938 a| Blackwell Book Serviceb| BBUSn| R0738699c| $50.00;

596 a| 1;

998 a| 1431032;

999 a| Z711.45 .K47 2009w| LCc| 1i| 30372014619255d| 12/16/2009f| 4/15/2009g| 1l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 10/15/2008x| BOOKz| JSTACKSo| .STAFF. 0;

Virtual reference best practices : tailoring services to your library / M. Kathleen Kern.

Author/creator	Kern, M. Kathleen
Format	Book
Publication Info	Chicago : American Library Association, 2009.
Description	viii, 148 pages : illustrations ; 28 cm
Subjects	Electronic reference services (Libraries)

Contents	Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies.
Bibliography note	Includes bibliographical references and index.
LCCN	2008015379
ISBN	9780838909751 (alk. paper)
ISBN	0838909752 (alk. paper)

Virtual reference best practices : tailoring services to your library / M. Kathleen Kern.

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