| Contents |
Legitimizing SSME in academia : critical considerations and essential actions / Jane Siegel ... [et al.] -- Holistic trinity of services sciences : management, social, and engineering science / Richard C. Larson -- SSME, operations research and education / Giovanni Righini -- A designer's view of SSME / Shelley Evenson -- SSME- let's not forget about customers and revenue / Roland T. Rust -- Psychology of the experience : the missing link in service science / Richard B. Chase, Sriram Dasu -- Challenges of industrial service business development / Vesa Salminen, Petri Kalliokoski -- A research based educational initiative : the Institute for International Services Innovation at Trinity College Dublin / John Murnay -- Defining the research agenda : technology management as a contributor to service sciences, management and engineering / Dundar F. Kocaoglu, Tugrul U. Daim, Antonie J. Jetter -- Actionable process theories : a unique selling proposition for a science of services / Nick V. Flor -- Quality system management and education in service environments / Richard R. Perdue, Steven D. Sheetz -- Art of service : drawing the arts to inform service design and specification / Birgit Mager, Shelley Evenson -- Service science, management and engineering : a way of managing sociotechnical systems / Michael E. Gorman -- A service logic for service science / Stephen L. Vargo, Robert F. Lusch -- The service-dominant mindset / Robert F. Lusch, Stephen L. Vargo -- An integrated approach to service innovation / Greg Oxton -- Moving the service science concept to curricular reality / Eleanor L. Babco, Carol B. Lynch, Patricia McAllister -- Defining a curriculum for service systems engineering / Sheryl A. Sorby ... [et al.] -- Educating the service manager in Europe : assessing gaps and opportunities / Paolo Pasinin -- Service science, management and engineering curricula and research at NC State University / Steven Allen ... [et al.] -- Bringing service sciences into the curriculum / Roberta S. Russell, Christopher W. Zobel -- Strategy for inserting SSME into the undergraduate experience at a minority serving institution / Edward L. Jones, Clement S. Allen, Jakita N. Owensby -- Putting requirements and quality at the core of global service delivery : current efforts and future plans at Pace University / Olly Gotel, Christelle Scharff -- Rochester Institute of Technology : service management / James W. Jacobs, Jr., Guy Johnson -- Getting students excited about services : providing a context for applying their newly acquired knowledge / Majid Iqbal -- Educating services science leaders to think holistically about enterprises / Donna H. Rhodes, Deborah J. Nightingale -- Services research collaborations : beyond the ivory tower / Neeli Bendapudi, Mindy Stobart -- Progress report of efforts towards a research and education agenda for services science in the EU and Greece / Christos Nikolaou -- A master program in services engineering and management at the University of Porto / J. Falcao e Cunha ... [et al.] -- Engineering of digital services : a new degree that integrates business process and information engineering / Gianmario Motta -- SSME at Manchester : bringing people, business and technology together / Liping Zhao, Linda Macaulay -- A research & educational framework for ICT/S service management / Guido Dedene, Monique Snoeck, Rik Maes -- Education and research of service science and technology in Tsinghua University / Jie Zhou, Qiaoge Liu, Yanda Li -- The current state and development plan of research and education on SSME in Harbin Institute of Technology / Xiao-Fei Xu, Zhong-Jie Wang, Tong Mo -- Services science journey : foundations, progress, and challenges / Mary Jo Bitner ... [et al.] -- Service supply chaing in the Department of Defense : opportunities and challenges / Uday Apte ... [et al.] -- The global information economy, service industrialization and the UCLA BIT project / Uday S. Karmarkar -- Data support design for services science modeling / Terry P. Harrison, Sean McGarraghy -- Process and services fusion impact assessment : SSME findings from industry collaboration and the need for competency centers / Haluk Demirkan, Michael Goul -- iLab.1 : a university-industry collaboration to enhance health plan services / Jeffrey A. Lasky, Michael Cardillo -- SSME : how to solve it / Shiu-Kai Chin, James S. Royer, Alex Wilkinson -- Models, contexts, and value chains for services sciences / William B. Rouse -- Complexity and the services science agenda / Yasmin Merali -- Service science, management, engineering and eOrganizations / Christof Weinhardt ... [et al.] -- Towards consumer centric physical and virtual environment : platform for services / Suvi Nenone, Jukka Puhto -- Constructing service machines : global sourcing of knowledge-intensive services / Paul Lillrank, Olli Tolkki -- Service engineering of call centers : research, teaching, and practice / Avishai Mandlebaum, Sergey Zeltyn -- Innovation in services : from service concepts to service experiences / Brian Fynes, Ann Marie Lally -- Service beyond : enabling technologies to boost service business / Pentii Vaha ... [et al.] -- Bringing service design to service sciences, management and engineering / Stefan Holmllid, Shelley Evenson -- Research and education of SSME in Japanese universities / Hideaki Takagi -- Service science : a Japanese perspective : pitfalls and opportunities / Tashiaki Kurokawa -- Services science empowers next generation MOT : just-in-time innovation management by service layer integrated strategic roadmapping / Akio Kmeoka -- Research & education in service economics & management at China Center for Service Sector Research (CCSSR) / Jiangfan Li. |
