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001 ocn213309238;

003 OCoLC;

005 20141212012438.0;

008 080630s2009 nyu b 001 0 eng ;

015 a| GBA8824772| bnb;

016 7 a| 0146561672| Uk;

020 a| 9780071603652 (hbk.);

020 a| 0071603654 (hbk.);

029 1 a| NZ1b| 12519398;

029 1 a| AU@b| 000043623636;

029 1 a| AU@b| 000043702829;

035 a| (Sirsi) o213309238;

035 a| (OCoLC)213309238;

049 a| EREE;

050 4 a| HF5415.5b| .B44 2009;

082 04 a| 658.8122| 22;

100 1 a| Beemer, C. Britt.=| ^A489127;

245 14 a| The customer rules :b| the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world /c| C. Britt Beemer, Robert L. Shook.;

300 a| xvii, 332 pages ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 303-322) and index.;

650 0 a| Customer relations.=| ^A61341;

700 1 a| Shook, Robert L.,d| 1938-=| ^A14639;

994 a| 92b| ERE;

910 a| PromptCat;

938 a| Baker and Taylorb| BTCPn| BK0007662535;

938 a| Baker & Taylorb| BKTYc| 26.95d| 20.21i| 0071603654n| 0007662535s| active;

938 a| YBP Library Servicesb| YANKn| 2832437;

938 a| Blackwell Book Serviceb| BBUSn| R4736321c| $26.95;

938 a| Coutts Information Servicesb| COUTn| 8036755;

980 a| 2009-03-18b| 26.95d| 0e| 22.64f| 657610g| 30372013103954h| 99932896910i| HF 5415.5 .B44 2009;

596 a| 1;

998 a| 1458181;

999 a| HF 5415.5 .B44 2009w| LCc| 1i| 30372013103954d| 4/29/2011e| 5/5/2010f| 2/7/2011g| 1l| JGESm| JOYNERn| 2r| Ys| Yt| JGESBKu| 3/26/2009x| BOOKz| JSTACKSo| .STAFF. 0;

The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world / C. Britt Beemer, Robert L. Shook.

Author/creator	Beemer, C. Britt
Other author	Shook, Robert L., 1938-
Format	Book
Publication Info	New York : McGraw-Hill Professional, ©2009.
Description	xvii, 332 pages ; 24 cm
Subjects	Customer relations.

Bibliography note	Includes bibliographical references (p. 303-322) and index.
ISBN	9780071603652 (hbk.)
ISBN	0071603654 (hbk.)

The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world / C. Britt Beemer, Robert L. Shook.

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