Tools

LEADER 02228cam 2200433 a 4500

001 975641;

005 20141212032518.0;

008 920609s1993 maua b 001 0 eng ;

010 a| 92021959;

020 a| 0875843662 (acid-free paper) :c| $29.95;

035 a| (Sirsi) o26133042;

035 a| (OCoLC)26133042;

049 a| NPEE;

050 4 a| HC79.I55b| D37 1993;

070 0 a| HC79.I55D37b| 1993;

072 0 a| X200;

082 00 a| 338/.0642| 20;

092 a| 338.064b| D27p;

100 1 a| Davenport, Thomas H.,d| 1954-;

245 10 a| Process innovation :b| reengineering work through information technology /c| Thomas H. Davenport.;

300 a| x, 337 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

505 0 a| The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.;

650 0 a| Information technology.;

650 0 a| Technological innovations.;

650 0 a| Organizational change.;

650 0 a| Production engineering.;

650 0 a| Reengineering (Management);

590 a| Little-301538--305131007328X;

096 a| HC 79 .I55b| D247p 1993;

596 a| 1 2;

998 a| 1721723;

999 a| HC79.I55 D37 1993w| LCc| 1i| 30372006655317d| 5/6/2009e| 10/4/1995f| 7/21/2008g| 1l| JGESm| JOYNERn| 7r| Ys| Yt| JGESBKu| 1/4/1993x| BOOKz| JSTACKSo| .STAFF. 0;

Process innovation : reengineering work through information technology / Thomas H. Davenport.

Author/creator	Davenport, Thomas H., 1954-
Format	Book
Publication Info	Boston, Mass. : Harvard Business School Press, ©1993.
Description	x, 337 pages : illustrations ; 24 cm
Subjects	Information technology. Technological innovations. Organizational change. Production engineering. Reengineering (Management)

Contents	The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
Local note	Little-301538--305131007328X
Bibliography note	Includes bibliographical references and index.
LCCN	92021959
ISBN	0875843662 (acid-free paper) :

Process innovation : reengineering work through information technology / Thomas H. Davenport.

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