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001 ocn320895264;

003 OCoLC;

005 20090513085620.0;

006 m d f ;

007 cr m||||||||||;

008 090513s2008 dcu ob f000 0 eng c;

040 a| GPOc| GPOd| MvI;

042 a| pcc;

043 a| n-us---;

049 a| ERE#;

074 a| 0546-D (online);

086 0 a| GA 1.13:GAO-09-104;

088 a| GAO-09-104;

110 1 a| United States.b| Government Accountability Office.=| ^A580995;

245 10 a| Medicare :b| callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear : report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives.;

246 3 a| Medicare :b| callers can access 1-800-MEDICARE services, but responsibility within Centers for Medicare & Medicaid Services for limited english proficiency plan unclear;

246 30 a| Callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear;

246 17 a| 1-800-MEDICARE;

260 a| [Washington, D.C.] :b| U.S. Govt. Accountability Office,c| [2008];

300 a| iii, 58 p. :b| digital, PDF file;

336 a| textb| txt2| rdacontent;

337 a| computerb| c2| rdamedia;

338 a| online resourceb| cr2| rdacarrier;

538 a| Mode of access: Internet from GAO web site. Address as of 4/29/09: http://www.gao.gov/new.items/d09104.pdf; current access available via PURL.;

500 a| Title from title screen (viewed on Apr. 29, 2009).;

500 a| "December 2008.";

520 a| In this report, GAO describes (1) the extent to which access performance standards and targets have been met by the current contractor, (2) the efforts by CMS to provide LEP callers access to help line services and wait times experienced by these callers, and (3) CMS's oversight of callers' access to 1-800-MEDICARE and the information's accuracy.;

504 a| Includes bibliographical references.;

500 a| "GAO-09-104.";

500 a| GPO Cataloging Record Distribution Program (CRDP).;

650 0 a| Medicare.=| ^A6515;

610 20 a| Centers for Medicare & Medicaid Services (U.S.)x| Customer servicesx| Evaluation.=| ^A503728;

856 40 u| https://purl.fdlp.gov/GPO/LPS112029;

949 a| Click on web addressw| asish| joyner94;

596 a| 1;

998 a| 1899090;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 1899090-1001l| JNETm| JOYNERr| Ys| Yt| JNE1DOu| 9/14/2009x| EDOCUMENTz| JERESOURCEo| .STAFF. jlhb;

Medicare : callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear : report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives.

Author/creator	United States
Other author	United States. Congress. House. Committee on Ways and Means. Subcommittee on Health.
Format	Electronic
Publication Info	[Washington, D.C.] : U.S. Govt. Accountability Office, [2008]
Description	iii, 58 p. : digital, PDF file
Supplemental Content	https://purl.fdlp.gov/GPO/LPS112029
Subjects	Centers for Medicare & Medicaid Services (U.S.)--Customer services. --Evaluation. Medicare. Minorities--Services for. --United States. --Evaluation.

Variant title	Medicare : callers can access 1-800-MEDICARE services, but responsibility within Centers for Medicare & Medicaid Services for limited english proficiency plan unclear
Portion of title	Callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear
Running title	1-800-MEDICARE
Abstract	In this report, GAO describes (1) the extent to which access performance standards and targets have been met by the current contractor, (2) the efforts by CMS to provide LEP callers access to help line services and wait times experienced by these callers, and (3) CMS's oversight of callers' access to 1-800-MEDICARE and the information's accuracy.
General note	Title from title screen (viewed on Apr. 29, 2009).
General note	"December 2008."
General note	"GAO-09-104."
General note	GPO Cataloging Record Distribution Program (CRDP).
Bibliography note	Includes bibliographical references.
Technical details	Mode of access: Internet from GAO web site. Address as of 4/29/09: http://www.gao.gov/new.items/d09104.pdf; current access available via PURL.
Technical rpt number	GAO-09-104
GPO item number	0546-D (online)
Govt. docs number	GA 1.13:GAO-09-104

Medicare : callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear : report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives.

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