Tools

LEADER 02524cam 22004694a 4500

001 ocn236117270;

003 OCoLC;

005 20141212044710.0;

008 080722s2009 flua b 001 0 eng ;

010 a| 2008030940;

020 a| 1604270063 (hardcover : alk. paper);

020 a| 9781604270068 (hardcover : alk. paper);

029 1 a| AU@b| 000043779797;

035 a| (Sirsi) o236117270;

035 a| (OCoLC)236117270;

049 a| EREE;

050 00 a| HD9980.5b| .T39 2009;

082 00 a| 658.4/0132| 22;

100 1 a| Taylor, Gerald M.=| ^A1008772;

245 10 a| Lean six sigma service excellence :b| a guide to green belt certification and bottom line improvement /c| Gerald M. Taylor.;

300 a| xix, 289 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 233-234) and index.;

505 0 a| The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification.;

650 0 a| Service industriesx| Management.=| ^A38202;

650 0 a| Six sigma (Quality control standard)=| ^A568551;

650 0 a| Service industriesx| Quality control.=| ^A1018810;

650 0 a| Production management.=| ^A19084;

856 41 3| Table of contents onlyu| http://www.loc.gov/catdir/toc/ecip0823/2008030940.html;

949 a| HD9980.5b| .T39 2009h| JOYNER48o| jmpli| 30372015205377;

994 a| C0b| ERE;

938 a| Baker and Taylorb| BTCPn| BK0007912292;

938 a| Baker & Taylorb| BKTYc| 59.95d| 59.95i| 1604270063n| 0007912292s| active;

938 a| Blackwell Book Serviceb| BBUSn| R9747209c| $59.95;

938 a| YBP Library Servicesb| YANKn| 2937593;

596 a| 1;

998 a| 2149430;

999 a| HD9980.5 .T39 2009w| LCc| 1i| 30372015205377d| 4/3/2016e| 3/4/2016f| 7/25/2012g| 2l| JGESm| JOYNERn| 5r| Ys| Yt| JGESBKu| 1/25/2010x| BOOKz| JSTACKSo| .STAFF. jmpl;

Lean six sigma service excellence : a guide to green belt certification and bottom line improvement / Gerald M. Taylor.

Author/creator	Taylor, Gerald M.
Format	Book
Publication Info	Ft. Lauderdale, Fla. : J. Ross Pub., ©2009.
Description	xix, 289 pages : illustrations ; 24 cm
Supplemental Content	Table of contents only
Subjects	Service industries--Management. Six sigma (Quality control standard) Service industries--Quality control. Production management.

Contents	The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification.
Bibliography note	Includes bibliographical references (p. 233-234) and index.
LCCN	2008030940
ISBN	1604270063 (hardcover : alk. paper)
ISBN	9781604270068 (hardcover : alk. paper)

Lean six sigma service excellence : a guide to green belt certification and bottom line improvement / Gerald M. Taylor.

Click here for more information about this title