/LC.GIF&client=easterncarolinaedu)
Do it right! : best practices for serving young adults in school and public libraries / Patrick Jones and Joel Shoemaker.
| Author/creator | Jones, Patrick, 1961- |
| Other author | Shoemaker, Joel. |
| Format | Book |
| Publication Info | New York : Neal-Schuman Publishers, ©2001. |
| Description | xiii, 182 pages : illustrations ; 23 cm. |
| Subjects |
| Series | Teens @ the library series Teens @ the library series. ^A561432 |
| Contents | ch. 1. Customer service in the school library media center -- References -- ch. 2. Library heaven -- The heavenly librarian, or what's a librarian to do -- Action plan #1 : job description /job practice -- Customer service in schools : short and shorter -- Librarians serve customers -- Reference service in the school library media center -- Reference service in the school library media center -- Additional/traditional services -- Librarians create and manage the environment for customer service -- Action plan #2 : role playing -- Other considerations -- Sitting collections -- Librarians develop, maintain, and circulate the collection for customers -- Administrative support -- Action plan #3 : bosses -- Time -- References -- ch. 3. Library support staff -- Action plan #4 : sample and survey -- Support staff evaluation and staff development -- Action plan #5 : training -- Roles : we are here to help -- Talk the talk -- Supervision -- References -- ch. 4. Services to students -- Library policy and library customers : freedom vs. control -- Special populations mean special opportunities for service -- Transience -- Reference -- ch. 5. Evaluating customer service -- Risks and revelations : good news is great to hear -- But sometimes the news is bad -- A simple south east survey -- Action plan #6 : survey your customers -- Conclusions -- References -- ch. 6. Setting the stage for public library young adult service -- References -- ch. 7. Creating raving fans -- Developing a vision -- Identifying the customer -- Action plan #7 : assess the needs -- Action plan #8 : the good, the bad, and the ugly -- Delivering plus one percent more -- Action plan #9 : the menu -- References -- ch. 8. Lessons from the mall -- Teens and the Internet -- Reaching the teen market -- References -- ch. 9. Twenty steps to customer service success -- Reference -- ch. 10. Listen to your customers : buy more magazines -- References -- ch. 11. Netting pathfinders with the Big6 -- Transforming assignments -- Creating web pages -- Everybody wins -- Reference -- ch. 12. YA customer service matters -- References. |
| Bibliography note | Includes bibliographical references and index. |
| LCCN | 2001030718 |
| ISBN | 1555703941 (pbk. : alk. paper) |
| ISBN | 9781555703943 (pbk. : alk. paper) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | Z718.5 .J664 2001 | ✔ Available | Place Hold |