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LEADER 01939cam 22005054a 4500

001 ocn354854328;

003 OCoLC;

005 20141212045808.0;

008 090511s2010 njua b 001 0 eng ;

010 a| 2009019192;

015 a| GBA9992862| bnb;

016 7 a| 0153910612| Uk;

020 a| 9780470382417 (cloth);

020 a| 0470382414 (cloth);

029 1 a| CDXb| 10152687;

029 1 a| AU@b| 000044262246;

035 a| (Sirsi) o354854328;

035 a| (OCoLC)354854328;

049 a| EREE;

050 00 a| TK5105.5b| .I685 2010;

082 00 a| 6582| 22;

245 00 a| Introduction to service engineering /c| [edited by] Gavriel Salvendy and Waldemar Karwowski.;

300 a| xii, 659 pages :b| illustrations ;c| 25 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

650 0 a| Computer networksx| Management.=| ^A330033;

650 0 a| Service industriesx| Information technology.=| ^A75065;

650 0 a| Customer servicesx| Information technology.=| ^A364728;

650 0 a| Service-oriented architecture (Computer science)=| ^A1012348;

650 0 a| Systems engineering.=| ^A10285;

650 0 a| Management science.=| ^A108190;

700 1 a| Salvendy, Gavriel,d| 1938-=| ^A137317;

700 1 a| Karwowski, Waldemar,d| 1953-=| ^A204696;

949 a| TK5105.5b| .I685 2010h| JOYNER48o| jmpli| 30372015311225;

994 a| C0b| ERE;

938 a| Blackwell Book Serviceb| BBUSn| R5821456c| $145.00;

938 a| YBP Library Servicesb| YANKn| 3120031;

938 a| Coutts Information Servicesb| COUTn| 10152687c| 90.00 GBP;

596 a| 1;

998 a| 2188770;

999 a| TK5105.5 .I685 2010w| LCc| 1i| 30372015311225d| 4/2/2013e| 3/31/2010f| 4/2/2013g| 2l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 3/29/2010x| BOOKz| JSTACKSo| .STAFF. jmpl;

Introduction to service engineering / [edited by] Gavriel Salvendy and Waldemar Karwowski.

Other author	Salvendy, Gavriel, 1938-
Other author	Karwowski, Waldemar, 1953-
Format	Book
Publication Info	Hoboken, N.J. : John Wiley & Sons, ©2010.
Description	xii, 659 pages : illustrations ; 25 cm
Subjects	Computer networks--Management. Service industries--Information technology. Customer services--Information technology. Service-oriented architecture (Computer science) Systems engineering. Management science.

Bibliography note	Includes bibliographical references and index.
LCCN	2009019192
ISBN	9780470382417 (cloth)
ISBN	0470382414 (cloth)

Introduction to service engineering / [edited by] Gavriel Salvendy and Waldemar Karwowski.

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