Managing front office operations / Michael L. Kasavana, Richard M. Brooks.
| Author/creator | Kasavana, Michael L., 1947- |
| Other author | Brooks, Richard M. |
| Format | Book |
| Edition | 7th ed. |
| Publication Info | Lansing, Mich. : Educational Institute, American Hotel & Lodging Association, 2005. |
| Description | xvi, 645 pages : illustrations ; 23 cm |
| Subjects |
| Contents | The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources -- Appendix: Internet concepts -- Forms for night audit problem. |
| Bibliography note | Includes bibliographical references and index. |
| LCCN | 2004061965 |
| ISBN | 0866122656 |
| ISBN | 9780866122658 |