The librarian as information consultant : transforming reference for the Information Age / Sarah Anne Murphy.

Author/creator Murphy, Sarah Anne
Format Book
Publication InfoChicago : American Library Association, 2011, ©2011.
Descriptionxi, 106 pages : illustrations ; 26 cm
Subjects
Reference services (Libraries)--Forecasting.
Reference services (Libraries)--Management.
Information consultants.
Reference librarians--Effect of technological innovations on.

Contents The library and information consultant -- Strategies for building and maintaining consumer relationships -- Marketing the library and information consultant's services : creating a sophisticated brand -- The business of consulting : managing employee service roles and consumer demand -- Developing the infrastructure and culture for continuous quality improvement.
Bibliography noteIncludes bibliographical references and index.
LCCN 2010043518
ISBN9780838910863 (alk. paper)
ISBN0838910866 (alk. paper)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks Z711 .M87 2011 ✔ Available Place Hold