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020 a| 052180342X;

020 a| 9780521803427;

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245 00 a| Business performance measurement :b| theory and practice /c| edited by Andy Neely.;

260 a| Cambridge :b| Cambridge University Press,c| 2002.;

300 a| xiii, 366 pages :b| illustrations ;c| 26 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

505 0 a| pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely.;

505 0 a| pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle ... [et al.] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely ... [et al.].;

650 0 a| Organizational effectivenessx| Measurement.=| ^A1037298;

650 0 a| Performancex| Measurement.=| ^A1017875;

650 0 a| Total quality management.=| ^A277509;

650 17 a| Bedrijfsresultaten.2| gtt;

650 17 a| Prestatiebeoordeling.2| gtt;

700 1 a| Neely, A. D.q| (Andy D.)=| ^A518043;

856 41 3| Sample textu| http://catdir.loc.gov/catdir/samples/cam034/2002283000.html;

856 41 3| Table of contentsu| http://catdir.loc.gov/catdir/toc/fy031/2002283000.html;

856 42 3| Publisher descriptionu| http://catdir.loc.gov/catdir/description/cam0210/2002283000.html;

856 42 3| Contributor biographical informationu| http://catdir.loc.gov/catdir/enhancements/fy0731/2002283000-b.html;

938 a| Baker and Taylorb| BTCPn| 2002283000;

938 a| YBP Library Servicesb| YANKn| 100260647;

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999 a| HD58.9 .B875 2002w| LCc| 1i| 30372011776520l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 8/5/2011x| BOOKz| JSTACKSo| .STAFF. jjlm;

Business performance measurement : theory and practice / edited by Andy Neely.

Other author	Neely, A. D. (Andy D.)
Format	Book
Publication Info	Cambridge : Cambridge University Press, 2002.
Description	xiii, 366 pages : illustrations ; 26 cm
Supplemental Content	Sample text
Supplemental Content	Table of contents
Supplemental Content	Publisher description
Supplemental Content	Contributor biographical information
Subjects	Organizational effectiveness--Measurement. Performance--Measurement. Total quality management.

Contents	pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely.
Contents	pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle ... [et al.] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely ... [et al.].
Bibliography note	Includes bibliographical references and index.
LCCN	2002283000
ISBN	052180342X
ISBN	9780521803427

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Joyner	General Stacks	HD58.9 .B875 2002	✔ Available	Place Hold

Business performance measurement : theory and practice / edited by Andy Neely.

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