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010 z| 2011011130;

020 z| 9781118021569 (e-book;

020 z| 9781118021576 (e-book;

020 z| 9780470562208;

020 z| 9781118021552 (e-book);

035 a| (Sirsi) o743204850;

035 a| (MiAaPQ)EBC697918;

035 a| (Au-PeEL)EBL697918;

035 a| (CaPaEBR)ebr10483298;

035 a| (CaONFJC)MIL317564;

035 a| (OCoLC)747544097;

040 a| MiAaPQc| MiAaPQd| MiAaPQd| UtOrBLW;

050 4 a| RA394.9b| .M365 2011eb;

082 04 a| 362.12| 22;

100 1 a| Marcus, Leonard J.;

245 10 a| Renegotiating health care :b| resolving conflict to build collaboration /c| Leonard J. Marcus, Barry C. Dorn, Eric J. McNulty.;

250 a| 2nd ed.;

300 a| xvi, 489 pages :b| illustrations;

336 a| textb| txt2| rdacontent;

337 a| computerb| c2| rdamedia;

338 a| online resourceb| cr2| rdacarrier;

504 a| Includes bibliographical references and index.;

505 0 a| pt. 1. Conflict -- pt. 2. Negotiation -- pt. 3. Contest, resolution, and connectivity -- pt. 4. Evolving health care practice -- pt. 5. Shaping purpose.;

520 a| "This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field"--Provided by publisher.;

533 a| Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.;

650 0 a| Health planningx| Decision making.;

650 0 a| Conflict management.;

650 0 a| Negotiation.;

650 0 a| Medical policyx| Decision making.;

650 0 a| Medical carex| Decision making.;

650 0 a| Conflict managementx| Decision makingv| Case studies.;

650 0 a| Negotiationv| Case studies.;

650 0 a| Medical policyx| Decision makingv| Case studies.;

650 0 a| Medical carex| Decision makingv| Case studies.;

650 0 a| Health planningx| Decision makingv| Case studies.;

655 4 a| Electronic books.;

700 1 a| Dorn, Barry C.;

700 1 a| McNulty, Eric J.;

710 2 a| ProQuest (Firm);

856 40 u| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=697918z| Click to View;

949 a| Click on web addressw| asish| joyner96o| jjlm;

949 a| Click on web addressw| asish| hsl102o| jjlm;

096 a| WX 155 R48 2011;

590 a| Laupus-WCP;

596 a| 1 4;

998 a| 2529774;

096 a| WX 155 R48 2011;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 2529774-2001l| JNETm| JOYNERr| Ys| Yt| JNE3BKu| 8/22/2011x| EBOOKz| JERESOURCEo| .STAFF. hgmb;

Renegotiating health care : resolving conflict to build collaboration / Leonard J. Marcus, Barry C. Dorn, Eric J. McNulty.

Author/creator	Marcus, Leonard J.
Other author	Dorn, Barry C.
Other author	McNulty, Eric J.
Other author	ProQuest (Firm)
Format	Electronic
Edition	2nd ed.
Publication Info	San Francisco : Jossey-Bass, ©2011.
Description	xvi, 489 pages : illustrations
Supplemental Content	Click to View
Subjects	Health planning--Decision making. Conflict management. Negotiation. Medical policy--Decision making. Medical care--Decision making. Conflict management--Decision making. --Case studies. Negotiation--Case studies. Medical policy--Decision making. --Case studies. Medical care--Decision making. --Case studies. Health planning--Decision making. --Case studies.

Contents	pt. 1. Conflict -- pt. 2. Negotiation -- pt. 3. Contest, resolution, and connectivity -- pt. 4. Evolving health care practice -- pt. 5. Shaping purpose.
Abstract	"This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field"--Provided by publisher.
Local note	Laupus-WCP
Bibliography note	Includes bibliographical references and index.
Reproduction note	Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Genre/form	Electronic books.
LCCN	2011011130

Renegotiating health care : resolving conflict to build collaboration / Leonard J. Marcus, Barry C. Dorn, Eric J. McNulty.

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