/LC.GIF&client=easterncarolinaedu)
The Service encounter : managing employee/customer interaction in service businesses / edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant.
| Other author | Czepiel, John A. |
| Other author | Solomon, Michael R. |
| Other author | Surprenant, Carol F. |
| Format | Book |
| Publication Info | Lexington, Mass. : Lexington Books, ©1985. |
| Description | x, 338 pages : illustrations ; 24 cm. |
| Subjects |
| Series | The Advances in retailing series Advances in retailing series. ^A664057 |
| Bibliography note | Includes bibliographies and index. |
| LCCN | 83049532 |
| ISBN | 0669082732 (alk. paper) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | HD9980.5 .S425 1985 | ✔ Available | Place Hold |