Emotional labor and crisis response : working on the razor's edge / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman.
| Author/creator | Mastracci, Sharon H., 1968- |
| Other author | Guy, Mary E. (Mary Ellen) |
| Other author | Newman, Meredith A., 1949- |
| Other author | ProQuest (Firm) |
| Format | Electronic |
| Publication Info | Armonk, N.Y. : M.E. Sharpe, 2012. |
| Description | xvii, 173 pages : illustrations |
| Supplemental Content | Click to View |
| Subjects |
| Contents | Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| Bibliography note | Includes bibliographical references and index. |
| Reproduction note | Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. |
| Genre/form | Electronic books. |
| LCCN | 2011005568 |