Tools

LEADER 01315cam 2200337 a 4500

001 ocm15662155;

005 20141212014638.0;

008 870424s1987 nyu b 000 0 eng ;

010 a| 87012558;

020 a| 0814435130 (pbk.) :c| $31.50 (to members) ($35.00 to non-members);

035 a| (Sirsi) o15662155;

035 a| (OCoLC)15662155;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| EREE;

050 00 a| HF5415.5b| .C57 1987;

082 0 a| 658.8/122| 19;

245 00 a| Close to the customer :b| an American Management Association research report on consumer affairs /c| foreword by John Guaspari.;

300 a| 96 pages ;c| 28 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| AMA briefings & surveys;

504 a| Bibliography: p. 94-96.;

650 0 a| Customer relations.=| ^A61341;

710 2 a| American Management Association.=| ^A11787;

830 0 a| AMA briefings & surveys.=| ^A235810;

919 a| BOOK;

596 a| 1;

998 a| 295933;

999 a| HF5415.5 .C57 1987w| LCc| 1i| 30372004381742d| 5/6/2009e| 7/12/1996f| 3/27/2009g| 1l| JGESm| JOYNERn| 2r| Ys| Yt| JGESBKu| 11/21/1988x| BOOKz| JSTACKSo| .STAFF. 0o| .STAFF. Copy Statement : c.1;

Close to the customer : an American Management Association research report on consumer affairs / foreword by John Guaspari.

Other author	American Management Association.
Format	Book
Publication Info	New York, N.Y. : AMA Membership Publications Division, American Management Association, ©1987.
Description	96 pages ; 28 cm.
Subjects	Customer relations.

Series	AMA briefings & surveys AMA briefings & surveys. ^A235810
Bibliography note	Bibliography: p. 94-96.
LCCN	87012558
ISBN	0814435130 (pbk.) :

Close to the customer : an American Management Association research report on consumer affairs / foreword by John Guaspari.

Click here for more information about this title