An evaluation of the benefits and value of libraries / Viveca Nyström and Linnéa Sjögren.

Author/creator Nyström, Viveca
Other author Sjögren, Linnéa.
Format Book
Publication InfoOxford, UK : Chandos Pub., 2012.
Descriptionxxi, 180 pages : illustrations ; 24 cm.
Subjects

SeriesChandos information professional series
Chandos information professional series. ^A573399
Contents Ch.1. What is Benefit Asessment? -- Ch.2. Libraries and the Surrounding World -- Ch.3. Goals, Mission Statements and Methods -- Ch.4. Financial Benefit Assessment -- Ch.5. Cost-Benefit Analysis of One-time Investments -- Ch.6. Customer Surveys -- Ch.7. The Persona Method -- Ch.8. The Balanced Scorecard.
Bibliography noteIncludes bibliographical references (p. 173-176) and index.
ISBN9781843346869 (pbk.)
ISBN1843346869 (pbk.)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks Z678.85 .N97 2012 ✔ Available Place Hold