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LEADER 01271cam 2200349 a 4500

001 ocm18136410;

005 20141212050635.0;

008 880527s1989 ilua b 001 0 eng ;

010 a| 88019203;

020 a| 155623094X :c| $29.95;

035 a| (Sirsi) o18136410;

035 a| (OCoLC)18136410;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| EREE;

050 00 a| HG1616.C87b| B47 1989;

082 0 a| 332.1/068/82| 19;

100 1 a| Berry, Leonard L.,d| 1942-=| ^A549015;

245 10 a| Service quality :b| a profit strategy for financial institutions /c| Leonard L. Berry, David R. Bennett, Carter W. Brown.;

300 a| xxi, 209 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographies and index.;

650 0 a| Banks and bankingx| Customer services.=| ^A192639;

650 0 a| Customer services.=| ^A364728;

700 1 a| Bennett, David R.=| ^A231435;

700 1 a| Brown, Carter W.=| ^A231436;

919 a| BOOK;

596 a| 1;

998 a| 324857;

999 a| HG1616.C87 B47 1989w| LCc| 1i| 30372004932502d| 5/6/2009e| 4/27/1996f| 2/3/2009g| 1l| JGESm| JOYNERn| 1r| Ys| Yt| JGESBKu| 8/25/1989x| BOOKz| JSTACKSo| .STAFF. 0;

Service quality : a profit strategy for financial institutions / Leonard L. Berry, David R. Bennett, Carter W. Brown.

Author/creator	Berry, Leonard L., 1942-
Other author	Bennett, David R.
Other author	Brown, Carter W.
Format	Book
Publication Info	Homewood, Ill. : Dow Jones-Irwin, ©1989.
Description	xxi, 209 pages : illustrations ; 24 cm
Subjects	Banks and banking--Customer services. Customer services.

Bibliography note	Includes bibliographies and index.
LCCN	88019203
ISBN	155623094X :

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HG1616.C87 B47 1989	✔ Available	Place Hold

Service quality : a profit strategy for financial institutions / Leonard L. Berry, David R. Bennett, Carter W. Brown.

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