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035 a| (Sirsi) o847757370;

035 a| (OCoLC)847757370;

049 a| EREE;

090 a| HD38.5;

100 1 a| Nakhostin Maher, Zahra.?| UNAUTHORIZED;

245 12 a| A survey of retailer's satisfaction /c| by Zahra Nakhostin Maher.;

260 a| [Greenville, N.C.] :b| East Carolina University,c| 2013.;

300 a| 68 pages :b| illustrations (some color), digital, PDF file;

336 a| textb| txt2| rdacontent;

337 a| computerb| c2| rdamedia;

338 a| online resourceb| cr2| rdacarrier;

538 a| System requirements: Adobe Reader.;

538 a| Mode of access: World Wide Web.;

502 b| M.S.c| East Carolina Universityd| 2013.;

500 a| Presented to the faculty of the Department of Technology Systems.;

500 a| Advisor: Kanchan Das.;

500 a| Title from PDF t.p. (viewed July 16, 2013).;

520 3 a| The purpose of this exploratory study is to examine the overall satisfaction of retailers' from manufacturers in a supply-chain system, based on selected "Lean" related factors, such as quality, delivery, cost, and pricing. Lean supply chain involves a variety of principles and techniques, all of which have the ultimate goal of eliminating waste and non-value added activities, at all levels in the supply chain in order to satisfy the customer. To stay competitive, manufacturers have to identify pros and cons in all aspects of their relationships with retailers who are their customers in a supply chain context. Retailers are also in direct contact with consumers who are the most important part of the supply chain system, and hence having an effective interaction with retailers is crucial for manufacturers to have for the success of the whole system. In this study a survey specifically targeted to the apparel retail industry to find retailers' expectations and performance of manufacturers was conducted. The idea is to help supply chain professionals gain a better understanding of how Lean principles can be applied to their operations. Analysis of results conducted using the T-test and regression analyses indicate that retailers are generally dissatisfied with their manufacturers in terms of the identified four factors of quality, delivery, cost, and relationships.;

504 a| Includes bibliographical references.;

650 0 a| Business logistics.=| ^A115723;

650 0 a| Lean manufacturing.=| ^A1012346;

650 0 a| Clothing trade.=| ^A37923;

653 a| Industrial engineering;

700 1 a| Das, Kanchan.=| ^A1381362;

710 2 a| East Carolina University.b| Department of Technology Systems.?| UNAUTHORIZED;

856 40 z| Access via ScholarShipu| http://hdl.handle.net/10342/1823;

949 o| jgml;

994 a| C0b| ERE;

596 a| 1 4;

998 a| 3321526;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 3321526-1001l| JNETm| JOYNERr| Ys| Yt| JNE3ETDu| 6/12/2013x| ETDz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 3321526-2001l| HSLELECm| HSLr| Ys| Yt| HEETDu| 6/12/2013x| ETDz| HERESOURCE;

A survey of retailer's satisfaction / by Zahra Nakhostin Maher.

Author/creator	Nakhostin Maher, Zahra
Other author	Das, Kanchan.
Other author	East Carolina University. Department of Technology Systems.
Format	Theses and dissertations
Publication Info	[Greenville, N.C.] : East Carolina University, 2013.
Description	68 pages : illustrations (some color), digital, PDF file
Supplemental Content	Access via ScholarShip
Subjects	Business logistics. Lean manufacturing. Clothing trade.

Summary	The purpose of this exploratory study is to examine the overall satisfaction of retailers' from manufacturers in a supply-chain system, based on selected "Lean" related factors, such as quality, delivery, cost, and pricing. Lean supply chain involves a variety of principles and techniques, all of which have the ultimate goal of eliminating waste and non-value added activities, at all levels in the supply chain in order to satisfy the customer. To stay competitive, manufacturers have to identify pros and cons in all aspects of their relationships with retailers who are their customers in a supply chain context. Retailers are also in direct contact with consumers who are the most important part of the supply chain system, and hence having an effective interaction with retailers is crucial for manufacturers to have for the success of the whole system. In this study a survey specifically targeted to the apparel retail industry to find retailers' expectations and performance of manufacturers was conducted. The idea is to help supply chain professionals gain a better understanding of how Lean principles can be applied to their operations. Analysis of results conducted using the T-test and regression analyses indicate that retailers are generally dissatisfied with their manufacturers in terms of the identified four factors of quality, delivery, cost, and relationships.
General note	Presented to the faculty of the Department of Technology Systems.
General note	Advisor: Kanchan Das.
General note	Title from PDF t.p. (viewed July 16, 2013).
Dissertation note	M.S. East Carolina University 2013.
Bibliography note	Includes bibliographical references.
Technical details	System requirements: Adobe Reader.
Technical details	Mode of access: World Wide Web.

A survey of retailer's satisfaction / by Zahra Nakhostin Maher.

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