/LC.GIF&client=easterncarolinaedu)
The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy.
| Other author | Murphy, Sarah Anne, editor. |
| Format | Book |
| Publication | Chicago : American Library Association, 2014. |
| Description | xiii, 186 pages : illustrations ; 23 cm |
| Subjects |
| Contents | From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright -- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White -- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi -- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner -- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette -- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton -- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis -- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy -- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell -- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley -- Developing a library assessment program at Washington University in St. Louis / Carol Mollman. |
| Local note | Little-360208--305131066126Y |
| Bibliography note | Includes bibliographical references and index. |
| Genre/form | Case studies. |
| LCCN | 2013005034 |
| ISBN | 9780838911730 (paperback) |
| ISBN | 0838911730 (paperback) |