Tools

LEADER 01785cam 2200445Ia 4500

001 ocn829342964;

003 OCoLC;

005 20141212063305.0;

008 130307s2012 nyua b 001 0 eng d;

019 a| 806016796;

020 a| 9781606494073 (pbk.);

020 a| 1606494074 (pbk.);

035 a| (Sirsi) 99957344997;

035 a| 99957344997;

035 a| (OCoLC)829342964z| (OCoLC)806016796;

050 4 a| TS156.6b| .M68 2012;

100 1 a| Motwani, Jaideep.=| ^A1185009;

245 10 a| Lean sigma methods and tools for service organizations :b| the story of a cruise line transformation /c| Jaideep Motwani, Rob Ptacek, Richard Fleming.;

250 a| 1st ed.;

260 a| New York :b| Business Expert Press,c| 2012.;

300 a| [vii], 125 pages :b| illustrations ;c| 23 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| Service systems and innovations in business and society collection;

504 a| Includes bibliographical references (p. [121]) and index.;

650 0 a| Six-sigma (Quality control standards)?| UNAUTHORIZED;

650 0 a| Lean manufacturing.=| ^A1012346;

650 0 a| Service industriesx| Quality control.=| ^A1018810;

650 0 a| Cruise linesx| Quality control.=| ^A446371;

700 1 a| Ptacek, Rob.=| ^A1186878;

700 1 a| Fleming, Richard.=| ^A1050303;

830 0 a| Service systems and innovations in business and society collection.=| ^A1192958;

949 i| 30372013832362o| jjlm;

960 o| 1s| 32.95t| Joyner48u| JTCSz| USD;

596 a| 1;

998 a| 3433815;

999 a| TS156.6 .M68 2012w| LCc| 1i| 30372013832362d| 9/30/2014e| 6/20/2014l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 5/19/2014x| BOOKz| JSTACKSo| .STAFF. jjlm;

Lean sigma methods and tools for service organizations : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, Richard Fleming.

Author/creator	Motwani, Jaideep
Other author	Ptacek, Rob.
Other author	Fleming, Richard.
Format	Book
Edition	1st ed.
Publication Info	New York : Business Expert Press, 2012.
Description	[vii], 125 pages : illustrations ; 23 cm.
Subjects	Six-sigma (Quality control standards) Lean manufacturing. Service industries--Quality control. Cruise lines--Quality control.

Series	Service systems and innovations in business and society collection Service systems and innovations in business and society collection. ^A1192958
Bibliography note	Includes bibliographical references (p. [121]) and index.
ISBN	9781606494073 (pbk.)
ISBN	1606494074 (pbk.)

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	TS156.6 .M68 2012	✔ Available	Place Hold

Lean sigma methods and tools for service organizations : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, Richard Fleming.

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