Public trust in business / edited by Jared D. Harris, Brian Moriarty, Andrew C. Wicks.

Other author Harris, Jared D.
Other author Moriarty, Brian.
Other author Wicks, Andrew C.
Format Book
PublicationCambridge, United Kingdom : Cambridge University Press, 2014.
Descriptionxix, 377 pages : illustrations ; 24 cm
Subjects
Trust.
Public relations.
Business ethics.
Business--Public opinion.
Corporate culture.

Contents 1. Public trust in business: what's the problem and why does it matter? / Andrew C. Wicks, Brian T. Moriarty, Jared D. Harris -- Part I. Trusting the Institution of Business: 2. The economic crisis of 2008, trust in government, and generalized trust / Eric M. Uslaner; 3. Too big to trust? Managing stakeholder trust in the post-bailout economy / Deepak Malhotra; 4. At the crossroads of trust and distrust: skepticism and ambivalence towards business / Robert Bies; 5. Public trust in business and its determinants / Michael Pirson, Kirsten Martin, Bidhan L. Parmar; 6. The role of public, relational and organizational trust in economic affairs / Karen S. Cook and Oliver Schilke -- Part II. Public Trust and Business Organizations: 7. Public trust and trust in particular firm-stakeholder interactions: a theoretical model and implications for management / Jared D. Harris and Andrew C. Wicks; 8. Creating more trusting and trustworthy organizations: exploring the foundations and benefits of presumptive trust / Roderick Kramer; 9. Building trust through reputation management / Paul Argenti; 10. Can trust flourish where institutionalized distrust reigns? / Reinhard Bachmann and Edeltraud Hanappi-Egger; 11. Roles of third parties in trust repair: lessons from high tech alliances for public trust / Rosalinde Klein Woolthuis, Bart Nooteboom and Gjalt de Jong; 12. The repair of public trust following controllable or uncontrollable organizational failures: a conceptual framework / Laura Poppo and Donald J. (DJ)Schepker; 13. Towards a better understanding of public trust in business / Jared D. Harris, Andrew C. Wicks, Brian T. Moriarty.
Abstract "Public trust in business is one of the most important but least understood issues for business leaders, public officials, employees, NGOs and other key stakeholders. This book provides much-needed thinking on the topic. Drawing on the expertise of an international array of experts from academic disciplines including business, sociology, political science and philosophy, it explores long-term strategies for building and maintaining public trust in business. The authors look to new ways of moving forward by carefully blending the latest academic research with conclusions for future research and practice. They address core drivers of public trust, how to manage it effectively, the consequences of low public trust, and how best to trust challenges and restore trust when it has been lost. This is a must-read for business practitioners, policy makers and students taking courses in corporate social responsibility or business ethics"-- Provided by publisher.
Bibliography noteIncludes bibliographical references and index.
LCCN 2014007006
ISBN9781107023871 (hardback)
ISBN1107023874 (hardback)
ISBN9781107650206 (paperback)
ISBN1107650208 (paperback)
Standard identifier# 40024068721

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks HF5387 .P83 2014 ✔ Available Place Hold