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001 ocn910850954;

003 OCoLC;

005 20151103143359.0;

006 m o d ;

007 cr bn|||||||||;

008 150608s2015 ncua ob 000 0 eng d;

035 a| (Sirsi) o910850954;

035 a| (OCoLC)910850954;

049 a| EREE;

090 a| PE1404;

100 1 a| Rowell, Christina,e| author.?| UNAUTHORIZED;

245 10 a| Let's talk emotions :b| re-envisioning the writing center through consultant emotional labor /c| by Christina Rowell.;

264 1 a| [Greenville, N.C.] :b| [East Carolina University],c| 2015.;

300 a| 143 pages :b| color illustrations;

336 a| textb| txt2| rdacontent;

337 a| computerb| c2| rdamedia;

338 a| online resourceb| cr2| rdacarrier;

347 a| text fileb| PDFc| 1.05Mb2| rda;

538 a| System requirements: Adobe Reader.;

538 a| Mode of access: World Wide Web.;

502 b| M.A.c| East Carolina Universityd| 2015.;

500 a| Presented to the faculty of the Department of English.;

500 a| Advisor: Nicole Caswell.;

500 a| Title from PDF t.p. (viewed July 21, 2015).;

520 3 a| Based on current literature and writing center lore, there is a lack of discussion surrounding the emotional labor of writing center consultants; however, the environment of the writing center and the job parameters create boundaries for consultant emotional expression thereby requiring that consultants engage in emotional labor to perform their role in the writing center. Drawing from one-hundred and six surveys and eleven interviews of consultants and directors, the results of this study demonstrate that consultants often engage in emotional labor through expressing positive emotions and suppressing negative emotions by using a variety of emotional management strategies. Discussions of emotional expression and emotional management provide grounding for the kinds of emotional labor consultants engage in and how consultants talk about that emotional labor. Moreover, consultants also discuss their emotional labor in terms of adhering to professional behavior making professionalism a potential catalyst for promoting productive discussion about emotional labor. The research demonstrates that triggers for consultant emotional labor stem from our beliefs about the job of a writing center consultant, writing center lore, consultant training, and administrator guidelines leading to the creation of consultant feeling rules. By making this emotional labor visible, we have the ability to provide consultants with resources about managing their emotions and what roles emotions can play in the work we do as consultants.;

504 a| Includes bibliographical references.;

650 0 a| Writing centers.=| ^A209568;

650 0 a| Consultants.=| ^A7194;

653 a| Rhetoric;

653 a| Pedagogy;

653 a| Social research;

700 1 a| Caswell, Nicole I.,e| degree supervisor.=| ^A1303991;

710 2 a| East Carolina University.b| Department of English.=| ^A641948;

856 40 z| Access via ScholarShipu| http://hdl.handle.net/10342/4895;

949 o| jgml;

994 a| C0b| ERE;

596 a| 1 4;

998 a| 3766717;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 3766717-1001l| JNETm| JOYNERr| Ys| Yt| JNE3ETDu| 6/9/2015x| ETDz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 3766717-2001l| HSLELECm| HSLr| Ys| Yt| HEETDu| 6/9/2015x| ETDz| HERESOURCE;

Let's talk emotions : re-envisioning the writing center through consultant emotional labor / by Christina Rowell.

Author/creator	Rowell, Christina author.
Other author	Caswell, Nicole I., degree supervisor.
Other author	East Carolina University. Department of English.
Format	Theses and dissertations
Publication	[Greenville, N.C.] : [East Carolina University], 2015.
Description	143 pages : color illustrations
Supplemental Content	Access via ScholarShip
Subjects	Writing centers. Consultants.

Summary	Based on current literature and writing center lore, there is a lack of discussion surrounding the emotional labor of writing center consultants; however, the environment of the writing center and the job parameters create boundaries for consultant emotional expression thereby requiring that consultants engage in emotional labor to perform their role in the writing center. Drawing from one-hundred and six surveys and eleven interviews of consultants and directors, the results of this study demonstrate that consultants often engage in emotional labor through expressing positive emotions and suppressing negative emotions by using a variety of emotional management strategies. Discussions of emotional expression and emotional management provide grounding for the kinds of emotional labor consultants engage in and how consultants talk about that emotional labor. Moreover, consultants also discuss their emotional labor in terms of adhering to professional behavior making professionalism a potential catalyst for promoting productive discussion about emotional labor. The research demonstrates that triggers for consultant emotional labor stem from our beliefs about the job of a writing center consultant, writing center lore, consultant training, and administrator guidelines leading to the creation of consultant feeling rules. By making this emotional labor visible, we have the ability to provide consultants with resources about managing their emotions and what roles emotions can play in the work we do as consultants.
General note	Presented to the faculty of the Department of English.
General note	Advisor: Nicole Caswell.
General note	Title from PDF t.p. (viewed July 21, 2015).
Dissertation note	M.A. East Carolina University 2015.
Bibliography note	Includes bibliographical references.
Technical details	System requirements: Adobe Reader.
Technical details	Mode of access: World Wide Web.

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Let's talk emotions : re-envisioning the writing center through consultant emotional labor / by Christina Rowell.

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