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LEADER 02393cam 22004938i 4500

001 ocn903473493;

003 OCoLC;

005 20150706065534.0;

008 150127s2015 ilua b 001 0 eng ;

010 a| 2014045790;

019 a| 908708677;

020 a| 9780838913123 (print : alk. paper);

020 a| 0838913121 (print : alk. paper);

035 a| (OCoLC)903473493z| (OCoLC)908708677;

042 a| pcc;

050 00 a| Z711b| .V36 2015;

082 00 a| 025.52| 23;

049 a| EREE;

100 1 a| VanDuinkerken, Wyoma.=| ^A1039953;

245 10 a| Leading libraries :b| how to create a service culture /c| Wyoma vanDuinkerken and Wendi Arant Kasper.;

264 1 a| Chicago :b| ALA Editions, an imprint of the American Library Association,c| 2015.;

300 a| xvii, 167 pages :b| illustrations ;c| 23 cm;

336 a| textb| txt2| rdacontent;

337 a| unmediatedb| n2| rdamedia;

338 a| volumeb| nc2| rdacarrier;

504 a| Includes bibliographical references and index.;

505 0 a| Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.;

650 0 a| Public services (Libraries)=| ^A560925;

650 0 a| Library personnel management.=| ^A43165;

650 0 a| Leadership.=| ^A473;

650 0 a| Customer relations.=| ^A61341;

650 7 a| Customer relations.2| fast0| (OCoLC)fst00885533;

650 7 a| Leadership.2| fast0| (OCoLC)fst00994701;

650 7 a| Library personnel management.2| fast0| (OCoLC)fst00997874;

650 7 a| Public services (Libraries)2| fast0| (OCoLC)fst01083042;

700 1 a| Kaspar, Wendi Arant.=| ^A460690;

938 a| Coutts Information Servicesb| COUTn| 30990042;

938 a| Baker and Taylorb| BTCPn| BK0017061191;

938 a| YBP Library Servicesb| YANKn| 12414389;

994 a| C0b| ERE;

596 a| 1;

998 a| 3770500;

999 a| Z711 .V36 2015w| LCc| 1i| 30372016734995d| 10/20/2021e| 8/26/2021l| JGESm| JOYNERn| 5r| Ys| Yt| JGESBKu| 8/10/2015x| BOOKz| JSTACKSo| .STAFF. jwjh;

Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.

Author/creator	VanDuinkerken, Wyoma
Other author	Kaspar, Wendi Arant.
Format	Book
Publication	Chicago : ALA Editions, an imprint of the American Library Association, 2015.
Description	xvii, 167 pages : illustrations ; 23 cm
Subjects	Public services (Libraries) Library personnel management. Leadership. Customer relations.

Contents	Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
Bibliography note	Includes bibliographical references and index.
LCCN	2014045790
ISBN	9780838913123 (print : alk. paper)
ISBN	0838913121 (print : alk. paper)

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	Z711 .V36 2015	✔ Available	Place Hold

Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.

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