Qualitative evaluation methods for reference services : an introductory manual / by Lynn Westbrook.

Author/creator Westbrook, Lynn
Format Book
Publication InfoWashington, DC : Association of Research Libraries, Office of Management Services, ©1989.
Description25 pages ; 28 cm
Subjects

General note"January 1989."
Bibliography noteBibliography: p. 21-25.
LCCN 89130074
ISBN0918006597 :