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LEADER 01214cam 22003378a 4500

001 ocm22450883;

005 20141212083621.0;

008 900911s1991 nyua 001 0 eng ;

010 a| 90048557;

020 a| 0471525936 (cloth);

035 a| (Sirsi) o22450883;

035 a| (OCoLC)22450883;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| EREE;

050 00 a| HF5415.5b| .B36 1991;

082 00 a| 658.8/122| 20;

100 1 a| Band, William.?| UNAUTHORIZED;

245 10 a| Creating value for customers :b| designing and implementing a total corporate strategy /c| by William Band.;

300 a| xi, 340 pages :b| illustrations ;c| 25 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

500 a| Includes index.;

650 0 a| Customer services.=| ^A364728;

650 0 a| Consumer satisfaction.=| ^A3793;

650 0 a| Quality assurance.=| ^A102007;

919 a| BOOK;

596 a| 1;

998 a| 394506;

999 a| HF5415.5.B36 1991w| LCc| 1i| 30372005935058d| 5/6/2009e| 11/12/2005f| 3/27/2009g| 1l| JGESm| JOYNERn| 7r| Ys| Yt| JGESBKu| 9/13/1991x| BOOKz| JSTACKSo| .STAFF. .note. 2 External uses Location when checked out Joynero| .STAFF. 0;

Creating value for customers : designing and implementing a total corporate strategy / by William Band.

Author/creator	Band, William
Format	Book
Publication Info	New York : Wiley, ©1991.
Description	xi, 340 pages : illustrations ; 25 cm
Subjects	Customer services. Consumer satisfaction. Quality assurance.

General note	Includes index.
LCCN	90048557
ISBN	0471525936 (cloth)

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5.B36 1991	✔ Available	Place Hold

Creating value for customers : designing and implementing a total corporate strategy / by William Band.

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