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LEADER 01119cam 22003258a 4500

001 ocm22114492;

005 20141212083649.0;

008 900709s1991 enka b 001 0 eng ;

010 a| 90043731;

020 a| 0471928852 :c| $24.00;

035 a| (Sirsi) o22114492;

035 a| (OCoLC)22114492;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| EREE;

050 00 a| HD9980.5b| .N67 1991;

082 00 a| 6582| 20;

100 1 a| Normann, Richard,d| 1943-=| ^A90840;

245 10 a| Service management :b| strategy and leadership in service business /c| Richard Normann.;

250 a| 2nd ed.;

300 a| xv, 185 pages :b| illustrations ;c| 25 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

650 0 a| Service industriesx| Management.=| ^A38202;

919 a| BOOK;

596 a| 1;

998 a| 394907;

999 a| HD9980.5.N67 1991w| LCc| 1i| 30372005936205d| 5/6/2009e| 11/7/1996f| 3/21/2009g| 1l| JGESm| JOYNERn| 3r| Ys| Yt| JGESBKu| 9/14/1991x| BOOKz| JSTACKSo| .STAFF. 0;

Service management : strategy and leadership in service business / Richard Normann.

Author/creator	Normann, Richard, 1943-
Format	Book
Edition	2nd ed.
Publication Info	Chichester ; New York : Wiley, ©1991.
Description	xv, 185 pages : illustrations ; 25 cm
Subjects	Service industries--Management.

Bibliography note	Includes bibliographical references and index.
LCCN	90043731
ISBN	0471928852 :

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HD9980.5.N67 1991	✔ Available	Place Hold

Service management : strategy and leadership in service business / Richard Normann.

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