The Concise Guide to Telephone Tactics
| Author/creator | Roberts-Phelps, Graham Author |
| Other author | EBSCO Publishing (Firm) |
| Format | Electronic |
| Publication Info | London : Thorogood Herndon : Stylus Publishing, LLC [Distributor] |
| Description | 209 p. ill 20.000 x 014.000 cm. |
| Supplemental Content | Full text available from Business Source Complete |
| Subjects |
| Summary | Annotation Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by telephone. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| ISBN | 9781854182784 |
| ISBN | 1854182781 (Trade Paper) Active Record |
| Standard identifier# | 9781854182784 |
| Stock number | 00996057 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |