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020 a| 0765613271;

020 a| 9780765613271;

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050 00 a| HF5415.5b| .E55 2006;

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245 00 a| Electronic customer relationship managementh| [electronic resource] /c| Jerry Fjermestad, Nicholas C. Romano, editors.;

260 a| Armonk, N.Y. ;a| London :b| M.E. Sharpe,c| [2006].;

300 a| xiii, 210 pages :b| illustrations ;c| 26 cm.;

490 1 a| Advances in management information systems ;v| v. 3;

504 a| Includes bibliographical references and index.;

505 00 t| Electronic customer relationship management : an introduction /r| Nicholas C. Romano, Jr. and Jerry Fjermestad --t| Success factors in online supply chain management and e-customer relationship management /r| Michael R. Bartolacci and Mary Meixell --t| Using electronic customer relationship management to maximize/minimize customer satisfaction/dissatisfaction /r| Yoon Cho and Jerry Fjermestad --t| Customer relationship management success and organizational change : a case study /r| Carl-Erik Wikstrom --t| Success factors in CRM Implementation : results from a consortial benchmarking study /r| Rainer Alt and Thomas Puschmann --t| Collaborative customer relationship management in financial services alliances /r| Malte Geib, Lutz M. Kolbe, and Walter Brenner --t| Improving customer Interaction with customer knowledge management /r| Adrian Bueren [and others] --t| An examination of the effects of Information and communication technology on customer relationship management and customer lock-In /r| Ja-Shen Chen and Russell K.H. Ching --t| What makes customers shop online? /r| Na Li and Ping Zhang --t| Toward achieving customer satisfaction in online grocery shopping : lessons learned from Australian and Swiss cases /r| Sherah Kurnia and Petra Schubert.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer relationsx| Management.=| ^A492040;

650 0 a| Electronic commerce.=| ^A381307;

650 6 a| Relations avec la clientèlex| Gestion.;

650 6 a| Commerce électronique.;

650 7 a| Customer relationsx| Management.2| fast0| (OCoLC)fst00885539;

650 7 a| Electronic commerce.2| fast0| (OCoLC)fst00906906;

650 07 a| Betriebliches Informationssystem.2| swd;

650 07 a| Electronic Commerce.2| swd;

650 07 a| Kundenmanagement.2| swd;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Fjermestad, Jerry.?| UNAUTHORIZED;

700 1 a| Romano, Nicholas C.?| UNAUTHORIZED;

830 0 a| Advances in management information systems ;v| v. 3.=| ^A610423;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=2051883;

947 a| (OCoLC)ocm64181023;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

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999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4059594-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 1/1/2016x| EBOOKz| JERESOURCE;

Electronic customer relationship management / Jerry Fjermestad, Nicholas C. Romano, editors.

Other author	Fjermestad, Jerry.
Other author	Romano, Nicholas C.
Format	Electronic
Publication Info	Armonk, N.Y. ; London : M.E. Sharpe, [2006].
Description	xiii, 210 pages : illustrations ; 26 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Customer relations--Management. Electronic commerce. Relations avec la clientèle--Gestion. Commerce électronique.

Series	Advances in management information systems ; v. 3 Advances in management information systems ; v. 3. ^A610423
Contents	Electronic customer relationship management : an introduction / Nicholas C. Romano, Jr. and Jerry Fjermestad -- Success factors in online supply chain management and e-customer relationship management / Michael R. Bartolacci and Mary Meixell -- Using electronic customer relationship management to maximize/minimize customer satisfaction/dissatisfaction / Yoon Cho and Jerry Fjermestad -- Customer relationship management success and organizational change : a case study / Carl-Erik Wikstrom -- Success factors in CRM Implementation : results from a consortial benchmarking study / Rainer Alt and Thomas Puschmann -- Collaborative customer relationship management in financial services alliances / Malte Geib, Lutz M. Kolbe, and Walter Brenner -- Improving customer Interaction with customer knowledge management / Adrian Bueren [and others] -- An examination of the effects of Information and communication technology on customer relationship management and customer lock-In / Ja-Shen Chen and Russell K.H. Ching -- What makes customers shop online? / Na Li and Ping Zhang -- Toward achieving customer satisfaction in online grocery shopping : lessons learned from Australian and Swiss cases / Sherah Kurnia and Petra Schubert.
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2015302358
ISBN	0765613271
ISBN	9780765613271

Electronic customer relationship management / Jerry Fjermestad, Nicholas C. Romano, editors.

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