Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.

Author/creator Hernon, Peter
Other author Dugan, Robert E., 1952-
Other author Matthews, Joseph R.
Format Electronic
Publication InfoChicago : ALA Editions, an imprint of the American Library Association, 2014.
Descriptionx, 242 pages : illustrations ; 23 cm
Supplemental ContentFull text available from Ebook Central - Academic Complete
Subjects
Libraries--Evaluation.
Public services (Libraries)--Evaluation.
Library administration--Decision making.
Library statistics.
Libraries--Evaluation. --Problems, exercises, etc.

Contents Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.
Bibliography noteIncludes bibliographical references and index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2013017137
ISBN9780838911952 (alk. paper)
ISBN0838911951 (pbk. : alk. paper)