Going live starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.

Author/creator Coffman, Steve
Format Electronic
Publication InfoChicago : American Library Association,
Descriptionviii, 182 p. ; 23 cm.
Supplemental ContentFull text available from Ebook Central - Academic Complete
Supplemental ContentFull text available from Ebook Central - Public Library Complete
Subjects

Contents Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
Bibliography noteIncludes bibliographical references (p. 157-176) and index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2003003616
ISBN0838908500 (alk. paper)

Availability

Library Location Call Number Status Item Actions
Electronic Resources ✔ Available