Tools

LEADER 02676cam 2200517 a 4500

001 ssj0000623248;

003 WaSeSS;

005 20210119121751.0;

006 m d ;

007 cr n ;

008 111108s2012 nyu sb 001 0 eng d;

010 a| 2011046319;

020 a| 9780801450648 (cloth : alk. paper);

020 a| 9780801477676 (pbk. : alk. paper);

020 z| 9780801464614 (ebook);

035 a| (WaSeSS)ssj0000623248;

040 a| NIC/DLCc| NICd| DLCd| WaSeSS;

042 a| pcc;

043 a| a-ii---;

049 a| EREEa| NEHH;

050 00 a| HE8789.I4b| M57 2012;

082 00 a| 3812| 23;

100 1 a| Mirchandani, Kiran,d| 1968-=| ^A769271;

245 10 a| Phone clonesh| [electronic resource] :b| authenticity work in the transnational service economy /c| Kiran Mirchandani.;

260 a| Ithaca :b| ILR Press,;

300 a| x, 174 p. ;c| 24 cm.;

504 a| Includes bibliographical references and inde ( p.169-174);

505 0 a| Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Call center agentsz| Indiax| Social conditions.=| ^A1042734;

650 0 a| Service industries workersz| Indiax| Social conditions.=| ^A236072;

650 0 a| Customer servicesx| Social aspectsz| India.=| ^A364728;

650 0 a| International business enterprisesx| Social aspectsz| India.=| ^A82325;

650 0 a| Intercultural communicationz| India.=| ^A38212;

650 0 a| Identity (Psychology)z| India.=| ^A8036;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=3138305;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 4226560;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4226560-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 1/2/2016x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4226560-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 1/2/2016x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4226560-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 1/2/2016x| EBOOKz| JERESOURCE;

Phone clones authenticity work in the transnational service economy / Kiran Mirchandani.

Author/creator	Mirchandani, Kiran, 1968-
Format	Electronic
Publication Info	Ithaca : ILR Press,
Description	x, 174 p. ; 24 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Call center agents--India. --Social conditions. Service industries workers--India. --Social conditions. Customer services--Social aspects. --India. International business enterprises--Social aspects. --India. Intercultural communication--India. Identity (Psychology)--India.

Contents	Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy.
Bibliography note	Includes bibliographical references and inde ( p.169-174)
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2011046319
ISBN	9780801450648 (cloth : alk. paper)
ISBN	9780801477676 (pbk. : alk. paper)

Phone clones authenticity work in the transnational service economy / Kiran Mirchandani.

Click here for more information about this title