/LC.GIF&client=easterncarolinaedu)
The power of business process improvement 10 simple steps to increase effectiveness, efficiency, and adaptability / Susan Page.
| Author/creator | Page, Susan |
| Format | Electronic |
| Publication Info | New York : American Management Association, |
| Description | xii, 338 p. : ill. ; 24 cm. |
| Supplemental Content | Full text available from Knovel, Academic, General Engineering & Project Administration |
| Supplemental Content | Full text available from Ebook Central - Academic Complete |
| Subjects |
| Contents | The roadmap : learning how to navigate -- Step 1: Develop the process inventory : identifying and prioritizing the process list -- Step 2: Establish the foundation : avoiding scope creep -- Step 3: Draw the process map : flowcharting and documenting -- Step 4-5: Estimate time and cost and verify the process map : introducing the process and cycle time and gaining buy-in -- Step 6: Apply improvement techniques : challenging everything -- Step 7: Create internal controls, tools, and metrics : making it real -- Step 8: Test and rework : making sure it works -- Step 9: Implement the change : preparing the organization -- Step 10: Drive continuous improvement : embracing the new mindset -- Create the executive summary : getting the recognition -- Case study : sharing a real-word example. |
| General note | Includes index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2009023530 |
| ISBN | 9780814414781 (hc) |
| ISBN | 0814414788 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | ✔ Available |