Powerful phrases for dealing with difficult people over 325 ready-to-use words and phrases for working with challenging personalities / Renée Evenson.

Author/creator Evenson, Renee, 1951-
Format Electronic
Publication InfoNew York : AMACOM, [2014]
Descriptionix, 225 pages ; 23 cm
Supplemental ContentFull text available from Ebook Central - Public Library Complete
Subjects
Problem employees.
Personnel management.
English language--Terms and phrases.

Contents Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2013014941
ISBN9780814432983 (pbk.)
ISBN0814432980 (pbk.)
ISBNebook