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010 a| 2007048328;

020 a| 9780813543611 (hardcover : alk. paper);

020 a| 0813543614 (hardcover : alk. paper);

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050 00 a| HD49b| .A34 2008;

082 00 a| 658.4/0562| 22;

100 1 a| Adubato, Steve.=| ^A787787;

245 10 a| What were they thinking?h| [electronic resource] :b| crisis communication : the good, the bad, and the totally clueless /c| Steve Adubato.;

260 a| New Brunswick, N.J. :b| Rutgers University Press,;

300 a| xii, 248 p. ;c| 23 cm.;

504 a| Includes bibliographical references (p. 239-248).;

505 0 a| Johnson & Johnson's Tylenol scare : getting it right -- The Exxon Valdez oil tanker spill : the invisible and clueless CEO -- The New York Knicks : know when to fold 'em -- Chaos in a West Virginia coal mine : "They're alive!" -- The church's pedophilia scandal : skeletons in the closet -- Dick Cheney : misfiring under pressure -- The Glen Ridge rape case : "Stand by our boys" -- The death of Pat Tillman : the cover-up is always worse -- Rudy Giuliani : a tale of two leaders -- Christie Whitman and the EPA : coming clean on Ground Zero -- Prudential's terror threat : the "Rock" gets it right -- Virginia Tech : a deadly delay? -- Don Imus : "I can't get anywhere with you people" -- Jon Corzine : getting it right ... and getting it wrong -- Jet Blue Airways : a late-night disaster -- The O'Reilly "factor" : knowing when to shut up -- Taco Bell's E. coli scare : good intentions aren't enough -- The New York Times : covering up for Jayson Blair -- The Duke "rape" case : a rush to injustice -- Alberto Gonzales : paying the price for playing with words -- NFL boss Roger Goodell : scoring big points under pressure -- FEMA fails during Katrina : talk about "clueless".;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Crisis managementz| United Statesv| Case studies.=| ^A991214;

650 0 a| Public relationsz| United Statesv| Case studies.=| ^A14662;

650 0 a| Communication.=| ^A280;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=361667;

947 a| (OCoLC)ocn182621515;

947 a| (OCoLC)182621515;

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What were they thinking? crisis communication : the good, the bad, and the totally clueless / Steve Adubato.

Author/creator	Adubato, Steve
Format	Electronic
Publication Info	New Brunswick, N.J. : Rutgers University Press,
Description	xii, 248 p. ; 23 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Crisis management--United States. --Case studies. Public relations--United States. --Case studies. Communication.

Contents	Johnson & Johnson's Tylenol scare : getting it right -- The Exxon Valdez oil tanker spill : the invisible and clueless CEO -- The New York Knicks : know when to fold 'em -- Chaos in a West Virginia coal mine : "They're alive!" -- The church's pedophilia scandal : skeletons in the closet -- Dick Cheney : misfiring under pressure -- The Glen Ridge rape case : "Stand by our boys" -- The death of Pat Tillman : the cover-up is always worse -- Rudy Giuliani : a tale of two leaders -- Christie Whitman and the EPA : coming clean on Ground Zero -- Prudential's terror threat : the "Rock" gets it right -- Virginia Tech : a deadly delay? -- Don Imus : "I can't get anywhere with you people" -- Jon Corzine : getting it right ... and getting it wrong -- Jet Blue Airways : a late-night disaster -- The O'Reilly "factor" : knowing when to shut up -- Taco Bell's E. coli scare : good intentions aren't enough -- The New York Times : covering up for Jayson Blair -- The Duke "rape" case : a rush to injustice -- Alberto Gonzales : paying the price for playing with words -- NFL boss Roger Goodell : scoring big points under pressure -- FEMA fails during Katrina : talk about "clueless".
Bibliography note	Includes bibliographical references (p. 239-248).
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2007048328
ISBN	9780813543611 (hardcover : alk. paper)
ISBN	0813543614 (hardcover : alk. paper)

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What were they thinking? crisis communication : the good, the bad, and the totally clueless / Steve Adubato.

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