Library improvement through data analytics / Lesley S.J. Farmer, Alan M. Safer.

Author/creator Farmer, Lesley S. J. author.
Other author Safer, Alan M., author.
Format Book
PublicationChicago : Neal-Schuman, an imprint of the American Library Association, 2016.
Descriptionix, 174 pages : illustrations ; 23 cm
Subjects
Libraries--Evaluation. --Statistical methods.
Library administration--Decision making. --Statistical methods.
Six sigma (Quality control standard)
Library statistics--Case studies.

Contents Planning with Six Sigma -- Defining the project -- Measure the current situation -- Analyze existing processes -- Improve or introduce the process -- Control the process -- Cleaning data -- Getting started with statistics -- Matching data analytic methods to data -- Statistical and survey software for libraries -- Access and retrieval case study -- Benchmarking library standards case study -- Data sets case study -- Digitization case study -- E-book collection development case study -- Facilities case study -- Information audit case study -- Instruction case study -- Knowledge management case study -- Lending devices case study -- Marketing virtual reference services case study -- Optimizing online use case study -- Reference staffing patterns case study -- True costs of acquisitions case study with implications for selection practice.
Bibliography noteIncludes bibliographical references and index.
LCCN 2015046382
ISBN9780838914250 (print : alk. paper)
ISBN083891425X (print : alk. paper)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks Z678.85 .F37 2016 ✔ Available Place Hold