Dealing with difficult people / Roy Lilley.
| Author/creator | Lilley, Roy C. |
| Format | Electronic |
| Edition | Second edition. |
| Publication Info | Philadelphia, PA : Kogan Page Ltd., 2013. |
| Description | xiv, 146 pages ; 23 cm. |
| Supplemental Content | Full text available from eBooks on EBSCOhost |
| Supplemental Content | Full text available from Entrepreneurship Database |
| Subjects |
| Contents | About this book -- A short course in human relations -- A quick guide to the seven classically difficult types : or how to sound like -- An expert in the time it takes to drink a cup of coffee -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaints : we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- Dealing with conflict: 10 steps to cooling it -- And, finally, finally-- -- References -- Further reading. |
| Bibliography note | Includes bibliographical references (page [147]) (page [149]). |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2012045520 |
| ISBN | 9780749466947 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | ✔ Available |