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010 a| 2009002120;

015 a| GBA9308282| bnb;

016 7 a| 0149378592| Uk;

020 a| 9781576759011 (pbk. : alk. paper);

020 a| 1576759016 (pbk. : alk. paper);

035 a| (WaSeSS)ssj0000294777;

049 a| EREEa| NEHH;

050 00 a| HD59.2b| .K34 2009;

082 00 a| 659.22| 22;

100 1 a| Kador, John.=| ^A399697;

245 10 a| Effective apologyh| [electronic resource] :b| mending fences, building bridges, and restoring trust /c| John Kador.;

250 a| 1st ed.;

260 a| San Francisco. :b| Berrett-Koehler Publishers,;

300 a| 273 p. ;c| 22 cm.;

490 1 a| A BK business book;

504 a| Includes bibliographical references (p. 243-251) and index.;

505 0 a| The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Corporate image.=| ^A155789;

650 0 a| Apologizing.=| ^A278345;

650 0 a| Corporationsx| Public relations.=| ^A17229;

650 0 a| Business communication.=| ^A218513;

650 0 a| Crisis management.=| ^A146707;

655 0 a| Electronic books.=| ^A491897;

830 0 a| BK business book.=| ^A789963;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=483752;

947 a| (OCoLC)ocn263978136;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

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596 a| 1 3 4;

998 a| 4646467;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4646467-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 3/4/2017x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4646467-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 3/4/2017x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4646467-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 3/4/2017x| EBOOKz| JERESOURCE;

Effective apology mending fences, building bridges, and restoring trust / John Kador.

Author/creator	Kador, John
Format	Electronic
Edition	1st ed.
Publication Info	San Francisco. : Berrett-Koehler Publishers,
Description	273 p. ; 22 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Corporate image. Apologizing. Corporations--Public relations. Business communication. Crisis management.

Series	A BK business book BK business book. ^A789963
Contents	The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
Bibliography note	Includes bibliographical references (p. 243-251) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2009002120
ISBN	9781576759011 (pbk. : alk. paper)
ISBN	1576759016 (pbk. : alk. paper)

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Effective apology mending fences, building bridges, and restoring trust / John Kador.

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