Tools

LEADER 02220cam 2200445Ii 4500

001 ocn999621275;

003 OCoLC;

005 20171024040555.0;

008 150709t20172017caua 001 0 eng d;

015 a| GBB5A09262| bnb;

020 a| 9781491917626 (pbk.);

020 a| 1491917628 (pbk.);

035 a| (Sirsi) o999621275;

035 a| (OCoLC)999621275;

049 a| EREE;

050 4 a| T58.64b| .S36 2017;

082 04 a| 004.0682| 23;

100 1 a| Schnepp, Rob,d| 1961-e| author.=| ^A1339845;

245 10 a| Incident management for operations /c| Rob Schnepp, Ron Vidal, and Chris Hawley.;

250 a| First edition.;

264 1 a| Sebastopol, CA :b| O'Reilly,c| 2017.;

300 a| xii, 156 pages :b| illustrations ;c| 23 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

500 a| Includes index.;

505 0 a| Foreword -- Preface -- Evaluating the incident response PROCESS -- The incident management system (IMS) -- The incident commander (IC) -- Scaling the incident response -- Unified command (UC) -- After action review (AAR).;

520 a| "Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation."--Back cover.;

650 0 a| Information technologyx| Management.=| ^A231519;

650 0 a| Emergency management.=| ^A279941;

650 7 a| Emergency management.2| fast0| (OCoLC)fst00908500;

650 7 a| Information technologyx| Management.2| fast0| (OCoLC)fst00973112;

700 1 a| Vidal, Ron,e| author.=| ^A1344744;

700 1 a| Hawley, Chris,e| author.=| ^A1338598;

994 a| C0b| ERE;

596 a| 1;

998 a| 4759136;

999 a| T58.64 .S36 2017w| LCc| 1i| 30372016644202d| 8/8/2018e| 11/13/2017l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 9/28/2017x| BOOKz| JSTACKSo| .STAFF. jjlm;

Incident management for operations / Rob Schnepp, Ron Vidal, and Chris Hawley.

Author/creator	Schnepp, Rob, 1961- author.
Other author	Vidal, Ron, author.
Other author	Hawley, Chris, author.
Format	Book
Edition	First edition.
Publication	Sebastopol, CA : O'Reilly, 2017.
Copyright Date	©2017
Description	xii, 156 pages : illustrations ; 23 cm
Subjects	Information technology--Management. Emergency management.

Contents	Foreword -- Preface -- Evaluating the incident response PROCESS -- The incident management system (IMS) -- The incident commander (IC) -- Scaling the incident response -- Unified command (UC) -- After action review (AAR).
Abstract	"Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation."--Back cover.
General note	Includes index.
ISBN	9781491917626 (pbk.)
ISBN	1491917628 (pbk.)

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Joyner	General Stacks	T58.64 .S36 2017	✔ Available	Place Hold

Incident management for operations / Rob Schnepp, Ron Vidal, and Chris Hawley.

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