Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.

Other author Kandampully, Jay.
Other author Mok, Connie.
Other author Sparks, Beverley A.
Format Electronic
Publication InfoNew York : Haworth Hospitality Press,
Descriptionxvii, 339 p. : ill. ; 22 cm.
Supplemental ContentFull text available from Hospitality & Tourism Complete
Subjects
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.

Bibliography noteIncludes bibliographical references and index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 00027256
ISBN0789007266 (hc : alk. paper)
ISBN0789011417 (pbk. : alk. paper)