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001 ssib026215097;

003 WaSeSS;

005 20190313051101.0;

006 m d ;

007 cr n ;

008 160805s2017 nju sb 001 0 eng d;

010 a| 2016023735;

020 a| 9781119236252 (cloth);

035 a| (WaSeSS)ssib026215097;

042 a| pcc;

049 a| EREEa| NEHH;

050 00 a| HF5415.5b| .P458 2017;

082 00 a| 658.8/122| 23;

100 1 a| Peppers, Don.=| ^A320972;

245 10 a| Managing customer experience and relationshipsh| [electronic resource] :b| a strategic framework /c| Don Peppers, Martha Rogers.;

250 a| Third edition.;

260 a| Hoboken, New Jersey :b| Wiley,c| [2017];

300 a| xxiv, 600 pages ;c| 25 cm.;

490 0 a| Wiley corporate F&A series;

504 a| Includes bibliographical references and index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer relationsx| Management.=| ^A492040;

650 0 a| Consumers' preferences.=| ^A83736;

650 0 a| Relationship marketing.=| ^A390760;

650 0 a| Information storage and retrieval systemsx| Marketing.=| ^A423434;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Rogers, Martha,d| 1952-=| ^A320973;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=4729311;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 4976669;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4976669-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 12/6/2018x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4976669-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 12/6/2018x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 4976669-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 12/6/2018x| EBOOKz| JERESOURCE;

Managing customer experience and relationships a strategic framework / Don Peppers, Martha Rogers.

Author/creator	Peppers, Don
Other author	Rogers, Martha, 1952-
Format	Electronic
Edition	Third edition.
Publication Info	Hoboken, New Jersey : Wiley, [2017]
Description	xxiv, 600 pages ; 25 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Customer relations--Management. Consumers' preferences. Relationship marketing. Information storage and retrieval systems--Marketing.

Series	Wiley corporate F&A series
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2016023735
ISBN	9781119236252 (cloth)

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Managing customer experience and relationships a strategic framework / Don Peppers, Martha Rogers.

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